MS Shift, Inc. ยท 1 hour ago
Administrative Assistant
MS Shift, Inc. is a fast-growing SaaS organization seeking a proactive and detail-oriented Administrative Assistant to support their operations. The role involves coordinating communications, assisting with client onboarding, and providing operational support to ensure a world-class client experience.
Responsibilities
Coordinate daily communications, schedule meetings, and manage calendars for cross-department teams
Assist in preparing client documentation, onboarding materials, and customer reports
Maintain organized digital records within CRM and project management tools (e.g., Salesforce, HubSpot, Asana, or ClickUp)
Support new client setup processes, ensuring data accuracy and timely activation of software licenses
Assist onboarding managers in preparing client training sessions, tracking milestones, and gathering feedback
Respond to basic customer inquiries and route requests to the appropriate departments
Update CRM entries, prepare proposals, and track follow-ups
Support marketing campaigns with administrative tasks such as contact list organization or event coordination
Collaborate with sales reps to ensure smooth handoffs from prospect to client onboarding
Help coordinate internal communications, company events, and performance dashboards
Maintain internal documents such as policies, SOPs, and department trackers
Identify opportunities to improve operational workflows using automation tools (e.g., Slack, Zapier, AI assistants)
Qualification
Required
Bachelor's degree or equivalent experience preferred
4+ years of experience in administrative, customer service, or operational support roles (preferably in a SaaS or tech-driven environment)
Strong organizational and multitasking skills with exceptional attention to detail
Excellent written and verbal communication abilities
Comfortable using SaaS tools such as CRM, ticketing systems, collaboration apps, and cloud file management
Typing speed of 60+ words per minute (WPM) with minimal errors
Benefits
Mentorship
Structured training
Shadowing opportunities