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Stratus · 4 hours ago

Account Manager, Brand Maintenance

US-TX-San Antonio

Full-time

Onsite

Mid, Senior Level

$60K/yr - $65K/yr

Stratus is a market leader in brand implementation and maintenance, transforming how national brands connect with their customers. The Account Manager is responsible for managing client relationships, ensuring that company offerings meet client needs, and driving the development and execution of client projects while fostering long-term client relationships and business growth.

EnergyFacilities Support Services

Work & Life Balance

Responsibilities

Lead/attend customer meetings, deliver performance business reviews, resolve customer escalations, and provide corrective action plans as necessary

Facilitate the internal onboarding process with new customers in collaboration with New Business Development

Review terms of contracts for understanding and implementation

Identify and capitalize on opportunities to grow business within existing accounts through upselling and cross-selling

Monitor and maintain team adherence to all company, department, and client policies

Lead by example to ensure smooth team operations with a passion to serve and a solution-driven approach

Responsible for the overall planning and performance of goals, objectives, margins, budgets, and forecasting

Mentor and develop direct reports and the team, fostering a customer service culture that exceeds client requirements and expectations

Manage the performance management process, including selection, hiring, terminations, promotions, performance improvement plans, and annual reviews for all team members

Work with the Learning and Development Team on new hire training as well as continuous education for the team

Collaborate with the Vice President of Brand Maintenance to achieve strategic business goals

Partner with the Quality Assurance Manager to mine SLA performance data and develop tactical corrective action plans as necessary

Ensure quality control of team output, including policies and procedure adherence

Effectively collaborate with cross-functional teams engaged in multi-site or customer projects

Qualification

Client relationship managementProject managementTeam leadershipMicrosoft Office proficiencyNegotiation skillsCommunication skillsProblem-solving skillsCritical thinkingAdaptability

Required

Project/program management experience is preferred

Demonstrated ability to communicate, present, and influence key stakeholders at all levels

Experience delivering client-focused solutions to customer needs

Ability to identify and analyze performance deficiencies and implement progress improvement plans

Intermediate/advanced computer skills, including proficiency in Microsoft Office products

Proven ability to manage multiple accounts simultaneously while maintaining sharp attention to detail

Professional and well-developed communication skills

Decision-making, critical thinking, and problem-solving skills

Possess a strong focus on productivity, a positive attitude, and teamwork with a driven desire to exceed goals

Ability to be on-site at client's corporate location, as necessary

Proven experience leading teams and managing to meet/exceed goals

Prior experience with cross-functional teams engaged in multi-site or customer projects

Proven negotiation skills

Ability to remain calm and focused under pressure and stressful situations

Ability to work in front of a computer for a prolonged number of hours

Position may require working before or after regularly scheduled hours as business needs arise

Ability to travel nationally (auto & flight) as required

Strong adaptability and resilience in a dynamic, fast-paced work environment

Preferred

Prior knowledge and experience in parallel industry preferred

Bachelor's degree (B.A.) from four-year college or university preferred or equivalent work experience

Familiarity with facilities maintenance or a related industry is a plus

Strong project management skills with the ability to oversee multiple complex projects simultaneously

Benefits

Medical, Dental, Vision coverage options

Flexible Spending & Health Savings Accounts

Company paid Life Insurance

401k with Employer Contribution

Company paid Short/Long Term Disability

Generous Paid Time Off program + Holidays

Career Growth Opportunities and Career Mapping

Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program, Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our Vendors