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Sunnyside · 3 hours ago

Retail Store Supervisor

500 Kimberton Rd Phoenixville, PA 19460

Full-time

Onsite

Mid Level

$24.50/hr - $24.50/hr

3+ years exp

Cresco Labs is one of the largest operators in the cannabis industry, with a mission to normalize and professionalize cannabis. The Retail Store Supervisor will oversee daily operations at the dispensary, manage staff workflow, and address customer escalations while promoting a positive team culture.

ConsumerHealth CarePersonal HealthPsychologyWellness

Responsibilities

Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and inventory reporting) on non-peak periods

Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques

Respond to all employee’s questions, concerns or suggestions and communicate team resource requirements to management

Provide real-time coaching and feedback for performance concerns; document and escalate all employee relations issues in a timely manner to management

Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities

Ensure team accountability to compliance with all company policies, procedures, state and local laws

Manage escalated customer concerns and respond to complex or nonstandard product questions

Investigate any cash, POS or product discrepancies and escalate/record appropriately

Troubleshoot technical issues or glitches in POS system

Verify inventory counts and cash deposit totals; reconcile any discrepancies

Maintain inventory of marketing assets including fliers, merchandise, and promotional materials

Ensure a clean and safe environment for employees and customers. Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)

Ability to walk or stand for extended periods of time

Qualification

Customer serviceCannabis product knowledgeTeam leadershipInventory managementProblem solvingCommunication skillsInterpersonal skillsActive listeningDecision making