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ibex · 17 hours ago

Customer Service/Sales Representative - Onsite - Overnight Shift

Beckley, WV

Full-time

Onsite

New Grad, Entry Level

$18.50/hr - $18.50/hr

ibex is launching a new sales program in partnership with a satellite communications company to deliver high-speed internet. As a Sales Representative, you will engage with customers to promote satellite internet services while ensuring a great customer experience.

Outsourcing

Responsibilities

Conduct inbound calls to promote satellite internet solutions

Understand customer needs and recommend the best plan and equipment package

Clearly explain product benefits, including speed, reliability, installation details, and service availability

Meet and exceed sales targets, conversion goals, and quality metrics

Accurately process orders, update customer information, and document interactions

Maintain up to date knowledge of product offerings, promotions, and technical capabilities of satellite networks

Provide a consultative, customer centric experience that builds trust and long-term satisfaction

Collaborate with leaders and trainers to continuously improve product knowledge and selling techniques

Qualification

Sales experienceCustomer service experienceTelecommunications knowledgeTechnical explanation skillsComputer proficiencyCommunication skillsActive listening skillsGoal driven mindset