Delta Air Lines · 1 hour ago
Specialist, Change Management
Atlanta, GA
Full-time
Hybrid
Mid Level
3+ years expDelta Air Lines is redefining customer service in its Reservations team and is seeking a Specialist in Change Management to drive improvement initiatives in their Customer Engagement Centers. The role focuses on implementing and adopting change for various projects, partnering with teams across the enterprise to ensure successful project execution and employee engagement.
Air TransportationArtificial Intelligence (AI)TransportationTravel
Responsibilities
Partners with RES Product Owner(s), Strategy, Business Partner Leads, frontline teams, and external stakeholders to lead and implement effective change initiatives
Partners closely with the Learning and Communication teams
Pilot initiatives and develop implementation plans for systemwide changes, including new tools, processes, policies, and technology
Provide direct support and coaching to front-line teams through project implementations
Ongoing field engagement to gather customer and specialists’ feedback to drive continuous improvement
Prepares internal communications to include ad hoc reports, executive summaries, and formal presentations
Ability to use different media to deliver change management practices
Manages divisional and cross-divisional projects with significant scope, schedule, financial risk, and expectations
Maintain & establish effective relationships and feedback loops between leaders, functional stakeholders, and cross-divisional Delta teams
Some travel required
Qualification
Required
3 years equivalent work experience with demonstrated leadership experience or a bachelor's degree
Strategic thinking and creative problem-solving skills with ability to translate project data and information into a logical and actionable story
Ability to influence without authority and work in a matrix environment
Proficiency in written and oral communications and able to produce concise, relevant, strategic documents and executive presentations
Possess excellent interpersonal skills, ability to build strong teams and work effectively with all levels of the organization. Must be performing satisfactorily in present position
Models Delta's Rules of the Road and core values
Practices safety-conscious behaviors in all operational processes and procedures
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States
Preferred
Change Management Certification such as PROSCI is highly preferred
Strong influencing skills to drive positive outcomes, strong written and verbal communication skills, and proven change management skills
Proficiency in MS Office Suite (Power Point, Excel, etc.) highly preferred
Project Management Professional (PMP) certification or experience managing tasks in accordance with Project Management Institute (PMI) standards is desired
Must demonstrate initiative and self-direct work with an ability to manage multiple priorities under aggressive deadlines
Ability to demonstrate a general understanding of the customer experience across the entire travel ribbon a plus
MBA preferred but not required
Benefits
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%.
Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
Domestic and International space-available flight privileges for employees and eligible family members.
Career development programs to achieve your long-term career goals.
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
Recognition rewards and awards through the platform Unstoppable Together.
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
Company
Delta Air Lines
Delta Air Lines is a technical airline company that focuses on safety, innovation, reliability, and customer experience.
10001+ employees
H1B Sponsorship
Delta Air Lines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (167)
2024 (137)
2023 (108)
2022 (178)
2021 (71)
2020 (148)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Barclays Bank
2025-09-30Post Ipo Debt
2007-05-03IPO
Leadership Team
Edward Bastian
Chief Executive Officer
Daniel Janki
CFO
Recent News
Central New York Business Journal
2025-12-31
2025-12-30
2025-12-30
Company data provided by crunchbase