TLD ยท 1 hour ago
IT Help Desk Technician
Windsor, CT
Full-time
Onsite
Senior Level
5+ years expTLD is seeking an IT Help Desk Technician to provide technical assistance and support related to computer systems, hardware, and software. The role involves responding to queries, running diagnostic programs, and implementing solutions to ensure optimal performance of computer systems.
Aerospace
Responsibilities
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Respond to queries either in person, over the phone or by remote session
Document problem solutions in ticket system and knowledge base articles
Maintain daily performance of computer systems
Perform application upgrades to both client and server systems
Ask questions to determine nature of problem, walk customer through problem-solving process
Install, modify, and repair computer hardware and software
Run diagnostic programs to resolve problems
Assist with technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Install computer peripherals and drivers for users
Follow up with customers to ensure issue has been resolved
Gain feedback from customers about computer usage
Run reports to determine malfunctions that continue to occur
Establish standards and procedures for continuous improvement
Maintain currency with respect to technical skills by attending training classes, special technical and administration courses, seminars, exhibits and trade shows as needed
Other duties as designated by department manager
Qualification
Required
5-7 years of experience in a help desk environment
Experience troubleshooting Microsoft Windows, Microsoft Office and related software
Working knowledge and troubleshooting of Active Directory specifically GPO's, OU's, users and computers
Experience handling configuration issues
Strong troubleshooting abilities
Experience with software installation procedures, and licensing
Experience with centralized desktop security solutions such as McAfee EPO or similar vendor
Familiar with remote assistance applications such as Teamviewer
Knowledge of Local Area Networking Technologies and Wide Area Network Technologies
Strong written, verbal, analytical, and interpersonal skills
Associates degree in Computer Science, or specialized training in certification coursework
Preferred
Experience with desktop management solutions such as LANSweeper and WSUS is preferred
Experience with Solidworks and PDM is preferred
Comp TIA A+, Network+, MCP Certifications preferred
Company
TLD
TLD has been specializing for over 70 years in the design, manufacturing, sales, and after-sales services of aircraft Ground Support Equipment (GSE).
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Peter Owitz
Chief Executive Officer - N.A. Manufacturing Operations
David Wells
Chief Financial Officer, TLD-America
Company data provided by crunchbase