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Reserv · 3 hours ago

Total Loss Resolution Team Lead

United States

Full-time

Remote

Senior Level

5+ years exp

Reserv is an insurtech focused on creating AI and automation technology to enhance claims efficiency. The Total Loss Resolution Team Lead will manage a team of claims adjusters, driving operational effectiveness and leveraging technology to improve performance while also providing hands-on support when needed.

ConsultingFinancial ServicesInsurance

Responsibilities

Demonstrate flexibility by moving between claims handling, coaching, and feedback

Maintain agility with the ability to pivot priorities quickly

Consistently achieve or exceed goals while overcoming obstacles

Implement and maintain best practices for claims handling, including intake, investigation, evaluation, settlement, and recovery

Align team performance with client and customer expectations

Serve as a resource for escalated claims

Foster a positive work environment that promotes teamwork and professional development

Attract, hire, retain, and help train high-performing team members in partnership with leadership

Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise on claim trends and loss mitigation

Serve as backup leader when the Manager is out of office

Manage and support direct reports

Oversee onboarding tasks, system access, and new hire cultural immersion

Act as a subject matter expert for first-line questions, escalations, and roundtable discussions

Exercise increased reserve and payment authority and assist with moderate claim reviews

Identify trends and discussion topics for team huddles and Elevated Claims Experience workshops

Serve as a Customer Obsession Champion by advocating for a customer-centric mindset across the organization

Qualification

Commercial total loss experienceClaims adjustingLeadership experienceTechnology proficiencyAnalytical skillsEmpathyCommunication skillsProblem-solving skillsTeamworkAttention to detailIntegrity

Required

Minimum of 5 years of commercial total loss experience focused on transportation claims adjusting, ideally including: Total Loss adjusting, First-party Comprehensive and Collision, Third-party Property Damage Liability, Ride Share (TNC/Livery) experience (required)

2+ years of leadership experience, preferably in a remote environment

Comfortable with technology and eager to evolve claims systems and processes to drive efficiency and better outcomes

Demonstrated commitment to quality, accuracy, and attention to detail

Strong integrity, ethics, and accountability when handling sensitive and confidential information

Active adjuster license required — resident state license if available, otherwise a Designated Home State (DHS) license