Pain Specialists of America · 3 hours ago
IT Support Specialist - Part Time
Austin,TX,US
Full-time, Part-time
Hybrid
Mid Level
3+ years expPain Specialists of Austin is a Texas-based comprehensive pain management company that is rapidly growing. They are seeking an IT Support Specialist who will provide technical support to employees, manage hardware and software inventory, and assist with onboarding and off-boarding tasks.
Health CareHealth DiagnosticsMedical
Responsibilities
Meticulously manages hardware and software inventory management and administration
Performs onboarding and off-boarding tasks for employee lifecycle management, including account management, system access, computer provisioning, etc
Travels to and supports practice facilities’ projects as they arise, including office relocation and build out, audio visual and workstation set up, troubleshooting of network issues or technical equipment, etc
Provides technical support to employees locally and remotely, and manage issues and service requests received through a ticketing system
Diagnoses and resolves unique, nonrecurring problems associated with application software and operating systems. Determines source of problem(s) and classifies level, priority, and nature
Works collaboratively and constructively with all team members, able to balance multiple work streams with moderate complexity
Stages and deploys hardware, and configures software to help with system and hardware issues
Self-manages time efficiently and demonstrates effort by assuming responsibility and taking initiative
Works closely with internal teams on customer-impacting issues and escalates when appropriate
Assists in creating technical solutions, such as upgrade and migration plans
Develops professional relationships with our product partners and understands their escalation procedures
Performs other related tasks as new projects are identified
Possesses the skills necessary to work in and navigate Microsoft Office365 and Azure
Qualification
Required
HS Diploma or equivalent required
Must have strong troubleshooting methodology
Must have experience with Windows and Mac Operating Systems
Must have experience with working in a help desk environment
Must travel when required, must have access to a personal vehicle to travel between worksites and locations as requested
Ability to lift up to 50 pounds
Preferred
Associates degree or higher preferred (or 3+ years of relevant experience in lieu of degree)
IT Certification preferred (ex. CompTIA IT Fundamentals+, CompTIA A+, etc.)
Company
Pain Specialists of America
Pain Specialists of America is an interventional pain management practice that offers intradiscal treatment and whiplash treatment services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Douglas Badertscher
Chief Executive Officer, Director
Company data provided by crunchbase