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Gills Point S Tire & Auto Service · 3 hours ago

Service Center Manager

Laramie,WY,US

Full-time

Onsite

Mid, Senior Level

Gills Point S Tire & Auto Service is committed to providing exceptional service while valuing its employees. The Service Center Manager is responsible for overseeing all operations, managing staff, ensuring customer satisfaction, and maintaining financial profitability.

AutomotiveMechanical EngineeringRetail

Responsibilities

Operational Management: Oversee daily store operations to ensure efficiency and effectiveness. Implement processes and systems to improve productivity and service quality

Staff Management: Hire, train, and manage employees, including technicians, sales staff, and administrative personnel. Schedule staff to cover business hours adequately while managing labor costs

Customer Service: Ensure high levels of customer satisfaction through excellent service. Address customer complaints and resolve issues to maintain the store's reputation

Sales and Marketing: Develop and implement strategies to meet or exceed sales targets for tires, parts, and services. Collaborate with the marketing team to promote the service center's offerings and specials

Inventory Management: Oversee inventory levels, order parts and supplies as needed, and manage relationships with suppliers. Ensure the availability of tires and auto parts for various services

Financial Management: Manage the budget, monitor expenses, and analyze financial performance to ensure profitability. Oversee billing, invoicing, and cash flow

Compliance and Safety: Ensure compliance with all legal and regulatory requirements. Maintain a safe and healthy work environment by enforcing safety standards and protocols

Quality Control: Implement and monitor quality control measures to ensure all services meet or exceed customer expectations and industry standards

Training and Development: Identify training needs and opportunities for staff development to enhance skills and knowledge in automotive repair and customer service

Qualification

Retail management experienceAutomotive repair knowledgeFinancial management proficiencyCustomer service skillsLeadership skillsCommunication skillsNegotiation skillsInventory managementAutomotive Service Excellence certificationTeam management skills