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Access · 1 hour ago

Associate Director of Creative Services

LA Metro Area

Full-time

Hybrid

Senior Level, Lead/Staff, Director/Executive

6+ years exp

Access is a women-owned and women-led destination management company that designs and delivers corporate events across the country. The Associate Director of Creative Services is a strategic leadership role focused on proposal production, team management, and driving innovation in event design.

Event ManagementEvent PromotionEvents

Growth Opportunities

Responsibilities

Collaborate with leadership to co-design a pathway for the creative team within your specific Office Codes and/or Territory

Direct oversight and responsibility for Creative Department workflow, goal setting, Asana management, proposal review and overall Office Code and/or Territory revenue, team revenue and KPI targets

Manage, mentor and coach Creative Managers and Associates through regular one-on-ones, feedback sessions and targeted development plans

Support of personal and/or team direct sales through client and hotel interfacing opportunities

Drive innovation in event design, setting the conceptual vision and visual strategy that elevate our brand, including pricing and supplier strategies

Lead by example in 'Imagine First' thinking—experimenting with new design tools, storytelling techniques and client engagement methods

Oversee workload distribution for direct reports, ensuring realistic deadlines, high morale and quality output

Facilitate cross-department collaboration—working closely with Sales, Operations and National Creative to deliver seamless client experiences

Hold teams accountable for company goals: revenue targets, win ratios and client satisfaction metrics

Manage a personal portfolio of proposals and collateral, maintaining top-tier quality and client relationships

Balance individual deliverables with leadership duties by leveraging strong organizational skills and efficient processes

Monitor KPIs and metrics for your team: close ratios, on-time delivery, creative impact scores and professional development milestones

Present quarterly progress reports to the Director of Creative, highlighting team achievements and growth opportunities

Qualification

Creative leadershipProposal productionSalesforce proficiencyEvent designTeam managementNegotiation skillsRelationship buildingSolution-oriented mindsetEmotional intelligenceCustomer-focusedInterpersonal skillsAdaptability

Required

6+ years of creative experience in a Destination Management Company (DMC) or a related strategic proposal and design environment

Demonstrated leadership or mentorship experience, including formal training, coaching, and/or direct people management responsibilities

Proficient in Salesforce, with the ability to navigate the platform, interpret reports, and extract insights to inform decisions and identify trends

Deep knowledge of and established relationships within the local destination market

Proven negotiation and relationship-building skills with clients and partners

3+ years of experience leading high-performing sales teams, consistently meeting or exceeding KPI targets

Hands-on experience with Social Tables, Canva, AI tools, and event diagramming platforms

Solution-oriented mindset, with a proactive approach and strong initiative to contribute to team and personal success

Customer-focused, with a passion for delivering exceptional service in the hospitality and special events industry

Excellent interpersonal and communication skills, with the ability to build strong relationships across internal and external stakeholders

Comfortable working in a fast-paced, dynamic environment, with the ability to adapt to change and consistently meet deadlines

Benefits

401k with company match (eligible after 1 year – up to 4% of salary matched, vested immediately)

Monthly cell phone stipend

Generous PTO

Sick days

9 full holidays

5 half days off prior to holidays to unplug early

2 floating holidays off to be used on holidays of your choice

½ day Fridays in July & August (based on achievement of goals)

Extensive menu of health plans to choose from

Paid parental leave

Pet insurance program

Employee Assistance Plan (EAP)

Mentorship program

“Masterclasses” in industry/department-specific topics

State-of-the-art technology platforms and tools – including training

Company

Access

For 50+ years, Access has thrived as the industry leader in Destination Management by doing things differently. Thinking different. Selling different.

Founded in 1969

San Diego, California, USA

201-500 employees