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Commonwealth Payroll & HR · 2 hours ago

Client Success Manager

32 Tioga Way, Marblehead, MA 01945, USA

Full-time

Onsite

Mid, Senior Level

$60K/yr - $70K/yr

3+ years exp

Commonwealth Payroll & HR is seeking a motivated and relationship-driven Client Success Manager to join their growing team. This role focuses on driving client satisfaction, retention, and growth by proactively identifying client needs and delivering tailored solutions.

Bookkeeping and PayrollEmploymentHuman ResourcesProfessional Services

Responsibilities

Build and maintain strong, long-term client relationships that drive retention and business expansion

Develop a deep understanding of clients' strategic and operational challenges as they grow headcount, expand services, or face common employer-related issues

Proactively identify opportunities to enhance the client experience and support account growth

Ensure CommpayHR solutions and services are applied effectively at every stage of the employer lifecycle

Partner closely with Sales Leadership to track progress, meet milestones, and monitor key performance metrics

Meet or exceed monthly upsell and growth targets as outlined in the annual sales plan

Serve as a client advocate while balancing business objectives and revenue goals

Qualification

Client Success ManagementAccount ManagementConsultative SalesCRM SystemsData AnalysisCommunication SkillsRelationship BuildingCollaboration SkillsOrganizational Skills

Required

Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent professional experience

3-5+ years of experience in client success, account management, customer relationship management, or consultative sales

Proven success meeting or exceeding sales, upsell, or account growth targets

Strong relationship-building skills with a focus on client retention and long-term partnerships

Consultative mindset with the ability to understand business challenges, experience our services from the client's perspective and recommend customized solutions

Excellent communication and presentation skills; comfortable engaging with stakeholders at all levels, internal and external (trusted advisors to client / COIs)

Strong collaboration skills and experience working cross-functionally with sales and leadership teams

Data-driven approach with the ability to analyze metrics and adjust strategies accordingly

Highly organized, self-motivated, and capable of managing multiple client relationships simultaneously

Experience using CRM systems and sales tracking tools