Huron Law Group PLLC · 4 hours ago
Full Service Supervisor - Case Management Team
United States
Full-time
Remote
Mid, Senior Level
3+ years expHuron Law Group PLLC is seeking a Full-Service Supervisor for their Case Management Team. This role involves overseeing a team of Case Managers, providing training and support, and ensuring the accuracy and accountability throughout the litigation support process.
Debt CollectionsLegal
Responsibilities
Partner with Legal Operations Managers and the Training Department to implement and maintain training programs, providing the necessary training, tools, and resources to support the professional development of Case Managers
Track, review, and approve all time and attendance, including, but not limited to PTO, UTO, and VTO
Communicate and enforce best practices, procedures, and quality control measures to ensure the team’s work meets organizational and legal standards
Conduct weekly 1:1 meetings to offer continuous training and development opportunities for Case Managers, ensuring they stay current with legal trends, tools, and compliance requirements
Conduct regular performance reviews, offering constructive feedback and implementing professional growth plans for team members
Assess lawsuit intake and case volume to effectively manage resource allocation, ensuring Case Managers are assigned cases and tasks that align with their available bandwidth and workload capacity
Oversee the preparation, drafting, and review of legal documents, ensuring accuracy and compliance with legal standards and deadlines
Supervise the management of case files, ensuring proper documentation, organization, and storage of digital records
Address and escalate Case Manager challenges and concerns to identify workflow inefficiencies, mitigate risks, and ensure prompt resolution
Serve as a liaison between Case Managers, attorneys, and leadership teams to ensure smooth communication and efficient case management, with a focus on state-specific rules and regulations
Collaborate with Legal Operations Managers and the Quality Department to implement, improve, and maintain quality programs, ensuring accuracy and consistency in paralegal work
All other duties as assigned
Qualification
Required
Paralegal certification, similar legal services degree, or 3+ years of paralegal experience
Minimum of 2 Years of experience in Legal Case Management, with experience working cases through the complete case file
Above average skills in Microsoft Office Suite, including Word, Outlook, Excel, and PowerPoint
Proactive in finding solutions while also using discernment when escalating issues
Demonstrates ownership of work and maintains excellent quality standards
Ability to communicate both verbally and in written format at a high level
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Strong interpersonal and communication skills to work effectively with team members, internal partners, and clients
Preferred
Bachelor's degree in Pre-Law, Business, Communication, or other similar field
3+ years of leadership experience
Familiar with FDCPA guidelines
Effectively present information in one-on-one and group situations to customers, clients
Company
Huron Law Group PLLC
Huron Law Group is a national law firm focused on providing cost-effective legal representation to the consumer.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase