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Harmar · 4 hours ago

Veteran Administration Caller - Customer Service

SARASOTA,FL,US

Full-time

Onsite

Entry Level

1+ years exp

Harmar is a company that manufactures wheelchair lifts and aims to improve mobility for individuals. They are seeking a Veteran Administration Caller with high-end customer service skills to assist Veteran customers by verifying information and recommending suitable vehicle lift options. The role involves operating a telephone system, consulting with customers, and documenting calls in a database.

Medical Device

Responsibilities

Operate telephone to answer calls, provide/verify information, take messages and forward calls as needed (Call Center Experience or similar a must)

Consult customers over the phone on their home accessibility needs and match the correct products and benefits

Document calls' information into database

Enter warranty information into database

Transmit information or documents to customers, using computer, mail, or facsimile machine

Other duties as required or assigned

Qualification

Customer ServiceCall Center ExperiencePC ProficiencyAnalytical SkillsTyping SkillsAdministrative ProceduresOrganizational SkillsCommunication Skills

Required

1 year of experience

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

An engaging, outgoing personality and passion for helping customers

Ability to communicate well to both prospects and customers

Excellent analytical, decision-making, and organizational skills

Strong typing capabilities and PC proficiency

Administrative and clerical procedures and systems such as Word and Excel