Express Flooring · 3 hours ago
Appointment Sales Supervisor
Tempe, AZ
Full-time
Onsite
Mid, Senior Level
$57K/yr - $60K/yr
4+ years expExpress Flooring is a leading provider of residential and commercial flooring solutions, seeking a dedicated Appointment Sales Supervisor. This role involves coaching a team of scheduling specialists to ensure successful appointment setting and improve overall performance.
Retail
Responsibilities
Serve as a dedicated coach, providing guidance and support to scheduling specialists to improve their efficiency and overall performance
Conduct regular performance evaluations, identify areas for improvement, and develop personalized coaching plans for individual team members
Act as a subject matter expert (SME) on products, services, and processes within the organization, sharing expertise and best practices with the team
Collaborate with other team leads and managers to ensure consistent coaching approaches and alignment with company goals
Foster a positive and supportive work culture, encouraging teamwork, collaboration, and continuous learning among call center staff
Serve as a point of escalation for complex or specialized customer issues, providing expert knowledge and guidance for effective resolution
Monitor and analyze performance metrics to identify trends, opportunities, and areas for improvement
Ensure compliance with company policies, procedures, and quality standards
Qualification
Required
4-5 years with supervisory experience in a call center
Experience with either sales, call center operations, or home improvement industry
Clear and concise oral and written communication skills
Solid understanding of call center operations and performance metrics
Excellent organization skills – able to prioritize work and meet deadlines
Excellent interpersonal skills – able to lead and work within a team
Comfortable and experience working with technology (solutions)
Proficient in Microsoft Office tools (or equivalent) – Outlook, Word, Excel, PowerPoint
Flexibility to work nights and weekends, as needed
Benefits
Comprehensive medical, dental, and vision plan options
Health Savings Account (with HDHP enrollment)
Health & dependent care flexible spending accounts
Company-paid basic life insurance
Voluntary supplemental life insurance
Company-paid short-term disability insurance
Voluntary long-term disability
Company-paid Accident and Hospital Indemnity
401(k) with company match (Pre-tax & Roth options)
Paid PTO , bereavement leave , and maternity leave
7 company-paid holidays
Employee Assistance Program (EAP)
Company
Express Flooring
Express Flooring is a leading residential flooring company dedicated to making the flooring process effortless and stress-free.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Steven Silvers
Chief Executive Officer
Bruno Ienni
Chief Financial Officer
Company data provided by crunchbase