Condair USA/CA · 1 hour ago
Technical Service Representative
Racine, WI
Full-time
Hybrid
Mid Level
3+ years expCondair USA/CA is a leading company in humidification and dehumidification solutions. The Technical Service Representative, Parts role involves responding to inquiries about part numbers and performing various technical duties within the Technical Services Department.
CommercialConstructionIndustrial AutomationIndustrial ManufacturingLifestyleMachinery ManufacturingManufacturing
Responsibilities
Utilize IOMs, ERP software, electrical schematics, and parts lists to identify and provide proper part numbers
May require travel to train on new equipment releases and other Condair items (10 of time?)
Look at all aspects of any situation, be it from the customers’ point of view or the agents’ while, at the same time, representing the Company and its best interests
Provide product information to customers, agents, OEM and house accounts, design engineers, and Condair staff
Co-ordinate with Marketing and Sales, Engineering, Production, Purchasing, and Testing regarding specials and irregular orders
Reasonable working knowledge of MS Word, Excel, and Outlook. Experience using database software; SAP experience and exposure to BMS is considered an asset
Edit, update and release parts lists
Submit all necessary reports and documentation, including but not limited to service reports and reports to communicate end users’ concerns
Travel approximately 20% of the time. Must be able to travel within Canada and the US unrestricted
Adhere to Condair’s Quality Assurance and Health and Safety systems
Other duties as assigned by management
Qualification
Required
Minimum of 3 years' experience within the mechanical industry
Experience with humidifiers, dehumidifiers, etc
Technician's diploma or study in Building Automation System Operation or Electrical Engineering Technologist
Fluent in English (reading, writing, spoken) required
Ability to communicate clearly and professionally in writing, in person and over the phone
Demonstrates ability to communicate technically, in writing and verbally
The ability to remain calm and focused under stress, providing technical support over the phone
Tact, courtesy, initiative, and the ability to work efficiently and accurately in an environment of frequent interruptions
Proficient working knowledge of MS Suite, Word, Excel, Outlook, and SharePoint
Valid and up to date passport, and ability to travel within North America and internationally is required
Utilize IOMs, ERP software, electrical schematics, and parts lists to identify and provide proper part numbers
Travel approximately 20% of the time. Must be able to travel within Canada and the US unrestricted
Adhere to Condair's Quality Assurance and Health and Safety systems
Preferred
SAP experience and exposure to BMS is considered an asset
Benefits
Medical benefits
Dental benefits
Vision benefits
Short-term disability insurance
Long-term disability insurance
Life insurance/AD&D
Flexible healthcare spending account
401K
Free snacks and beverages
Paid vacation
Paid sick leave
Company
Condair USA/CA
Condair is the leading humidifier, dehumidification and evaporative cooling manufacturer in North America, with manufacturing facilities in Ottawa, Ont., and Racine, WI.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dave Voltan
Vice President of Sales & Marketing
Recent News
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