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Waymark · 2 hours ago

Community Health Worker - West Cleveland, Ohio

Lorain, Ohio

Full-time

Hybrid

New Grad, Entry Level

$22.38/hr - $25.42/hr

Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. As a Community Health Worker, you will connect with patients to provide social support, advocacy, and navigation to improve health outcomes for those in low-income communities.

Health CareHospital

Responsibilities

Attend a 2-3 week long paid training program

Meet patients in the community, in the home, and in healthcare facilities and conduct a needs assessment, including motivating patients to set and achieve health goals

Help patients with health-related social issues like homelessness, substance use and hunger

Work with other CHWs and staff to create a directory of community resources (e.g., food banks, housing assistance programs, childcare resources, etc.)

Manage relationships with the healthcare facility providers and partner with care delivery team (Pharmacists, Social workers, and Care Coordinators)

Continuously expand knowledge of community resources, services, and programs available to members and build ongoing relationships with these organizations to advocate for members

Accompany members to medical appointments as appropriate

Navigate technology systems to document each patient encounter in detail and accurately

Meet patients virtually, by phone or video visit, for conversations as appropriate

Support outreach to individuals eligible for Waymark support both in-person and by phone to establish a relationship and let them know about Waymark’s services

Participate in weekly care team huddles

Qualification

Community Health Worker certificationCultural competencyTechnology proficiencyManaged careInterpersonal communicationEmpathyCustomer service experienceOrganizational skillsActive listening

Required

Highly organized and self-motivated to work independently and manage schedules efficiently

Sound judgment and the ability to quickly analyze situations

Ability to work with a diverse community in an empathetic, passionate and professional manner

Friendly, energetic, and enthusiastic personality

Desire to help others

Cultural competency- able to work with diverse groups of community members

Excellent interpersonal communication skills and active listening abilities

Computer literate with experience and comfort using technology for virtual communication, scheduling, and documentation

Comfortable with ambiguity and taking on a variety of tasks as needed

Reside within a commutable distance of West Cleveland

Travel required within the surrounding counties (up to 80%)

Current Driver's license and access to an insured vehicle

Preferred

Community Health Worker certification

Long time resident of the Greater Cleveland area and knowledgeable of community resources

Experience conducting home visits and outreach

Experience working with managed care patients

Experience in customer- or client-service roles

Knowledge of Greater Cleveland Medicaid populations

Benefits

Stock Options: Opportunity to invest in the company’s growth.

Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.

Incentive Program: Receive additional compensation through performance-based incentives that align with organizational goals and enhance patient outcomes.

Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.

Life Insurance: Basic life insurance to give you peace of mind.

Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays.

Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.

Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule.

Commuter Benefits: Convenient options to support your commute needs.

Professional Development Stipend: A dedicated stipend supports professional development and growth.