Gladly · 1 hour ago
Senior Product Manager
United States
Full-time
Remote
Senior Level
$150K/yr - $180K/yr
5+ years expGladly is a customer experience platform powered by Customer AI, focused on delivering personalized and efficient interactions. They are seeking a Senior Product Manager to lead the AI Steering product team, responsible for optimizing AI performance experiences for brands and ensuring effective feedback loops for continuous improvement.
Artificial Intelligence (AI)Customer ServiceInformation TechnologySaaSSoftwareTechnical Support
Responsibilities
Create a vision and strategy for your product area that furthers the company goals and vision
Deeply understand the market and customer needs to identify compelling problems worth solving and the viability of solutions, in partnership with design, marketing, and engineering
Validate, plan, and deliver on both impactful enhancements and new products
Collaborate across Product teams to build a cohesive product and hone your PM craft
Bring others along in the process (Sales, Customer Success, Execs, partners, etc.), and align teams with a clear and compelling message
Optimizing the experience of configuring AI and agentic workflows for trust, speed, and accuracy
Expanding the range and effectiveness of feedback loops that help AI managers drive more impact
Exploring and articulating a vision for where AI management experiences are heading in an AI-enabled world
Qualification
Required
Have 5+ years of experience as a product manager, preferably with some exposure in B2B SaaS and AI software products
Experience with considerations for building agentic AI systems
Demonstrate strong communication skills and intuition for how to approach communication with a wide range of audiences
Can telescope between the details and the big picture
Are skilled at discovery, gathering, and navigating qualitative and quantitative inputs
Know what great design looks like, and care about delivering experiences modern consumers will enjoy
Grasp technical details and understand technical constraints when working with engineers
Build trust easily with collaborators and listen well, while also knowing how to push forward independently where needed
Love tackling hard problems and coming up with powerfully simple solutions
Benefits
Competitive salaries, stock options, and comprehensive benefits
Generous paid time off, parental leave, and home office stipends
A fully remote work environment with opportunities for in-person team gatherings
A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive
Company
Gladly
SaaS Customer Service AI Platform
Founded in 2015San Francisco, California, USA
51-200 employees
H1B Sponsorship
Gladly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2022 (2)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$208MKey Investors
AVPRiverwood CapitalNew Enterprise Associates
2024-09-26Series Unknown· $40M
2022-12-14Series Unknown· $55M
2019-01-29Series D· $50M
Leadership Team
Dirk Kessler
Co-Founder
Todd Rakow
Chief Financial Officer
Recent News
Greylock
2025-12-03
2025-12-03
2025-10-24
Company data provided by crunchbase