State of Louisiana · 3 weeks ago
IT Tech Support/Analyst
Houma-Thibodaux Area
Full-time
Onsite
Senior Level
5+ years expThe State of Louisiana's Department of Justice is seeking an IT Tech Support/Analyst to join their Administrative Services Division. This role involves providing advanced technical support for end-user systems, applications, and infrastructure while ensuring an exceptional user experience in a fast-paced environment.
Government Administration
Responsibilities
Provide advanced troubleshooting and resolution for escalated Level 1 and 2 service tickets involving Windows 11 workstations, Microsoft 365 applications, and related technologies
Support and maintain end-user computing environments, including desktops, laptops, mobile devices, and peripheral equipment (printers, copiers, scanners, etc.)
Administer and support Microsoft Intune for device configuration and application deployment
Perform basic administrative tasks in Microsoft Entra ID (Azure AD) and on-premises Active Directory, including user and group management, password resets, account unlocks, and permissions assignments
Manage service tickets with strong attention to documentation and timely follow-ups
Support Microsoft 365 services, including Exchange Online, Teams, OneDrive, SharePoint, and Outlook
Provide on-site and remote assistance to end users, ensuring minimal disruption to operations
Support the rollout and maintenance security updates, patches, and endpoint protection tools
Troubleshoot network connectivity issues involving TCP/IP, DNS, DHCP, and VPN
Collaborate with Systems Administrators and Network Engineers to escalate and resolve complex issues
Contribute to the development and documentation of standard operating procedures and user guides
Participate in IT projects such as software rollouts, migrations, and system upgrades
Qualification
Required
Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
5–7 years of relevant IT experience with 3–4 years of technical support experience in a fast-paced environment
Strong expertise with Windows 11, Microsoft 365 Apps, and Teams; proficiency with Active Directory, Group Policy, Intune, and Entra ID
Knowledge of Exchange Online, Conditional Access, hybrid identity synchronization, networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLANs), and peripheral device support
Knowledge of endpoint security, Endpoint Detection & Response systems, and Windows update management
Excellent task management, analytical thinking, and troubleshooting abilities
Must be customer-focused with excellent communication and collaboration skills
Independent and team-oriented, thriving in high-volume, dynamic settings
Demonstrates accountability by delivering results on deadline-driven projects
Primarily office-based; occasional travel and after-hours/weekend support may be required
Ability to lift up to 30 lbs. for hardware setup or maintenance
Preferred
PowerShell experience
CompTIA A+, Network+, or Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate
Microsoft Certified: Intune Administrator Associate
ITIL Foundation Certification
Company
State of Louisiana
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service.
10001+ employees
H1B Sponsorship
State of Louisiana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (3)
Funding
Current Stage
Late StageLeadership Team
Chancellor Donald, M.D.
Chief Medical Officer
Chase Hymel
Chief Information Security Officer (CISO)
Company data provided by crunchbase