Imperial Cleaning ยท 1 hour ago
Customer Service/Administrative Specialist - Bilingual English/Spanish
Amityville, NY
Full-time
Onsite
Mid Level
3+ years expImperial Cleaning is one of the largest independently owned cleaning companies in the nation, providing professional cleaning services for over 25 years. The Customer Service/Administrative Specialist will be the primary point-of-contact for residential services, providing operations support, scheduling appointments, and resolving customer issues.
CommercialFacilities Support ServicesResidentialService Industry
Responsibilities
Primary point-of-contact that supports residential services from beginning to end
Provide operations support for all residential services
Work closely with Residential Regional Manager on daily requests and/or issues that may arise
Schedule or reschedule all customer appointments
Monitor daily/weekly schedule to ensure all crews are scheduled appropriately
Close out daily work orders and employee time sheets
Process client invoices daily
Monitor crews time off and schedule floaters appropriately
Coordinates estimates and provides pricing to clients
Assist in resolving customers service or billing issues
Maintain a record of customer interactions, transactions, complaints, inquiries, comments, and actions taken
Refer unresolved customer grievances to Residential Regional Manager for further investigation
Identify and recommend improvements in processes or service methods and procedures to streamline processes
All other tasks as assigned by management
Qualification
Required
In-office position, Monday through Friday 8am-5pm (some flexibility when needed)
3-5 years professional office experience
2 year degree required, 4 year degree a plus
Bi-lingual (English-Spanish), is a must
Strong Customer Service, detail-oriented and strong communication skills (email, phone)
Results-oriented: the ability to resolve challenges and emergencies at a moment's notice
Multi task-oriented: The ability to handle multiple projects at a time
Customer-focused with a can-do approach to problem-solving
Basic knowledge of computer applications and software applications (Intermediate ability in Microsoft 365 (Word, Excel, Outlook)
Ability to learn and navigate various software programs (training will be provided for proprietary software programs)
Applicants must be 18 years of age or older to be considered for employment
Benefits
Competitive compensation packages
A variety of benefits that provide our staff with a safe, respectful, and professional working environment
Company
Imperial Cleaning
Imperial Cleaning provides cleaning and maintenance services customized to their client's needs.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-02-20
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