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Opteon USA · 3 hours ago

Customer Support Specialist

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Opteon USA is a high-energy, collaborative company revolutionizing the real estate appraisal industry. They are seeking a meticulous and highly motivated Customer Support Specialist to deliver industry-leading customer service and contribute to continuous process improvement.

AdviceConsultingReal Estate

Responsibilities

Develop lasting relationships with clients and appraisers

Strong, detailed, and respectful communication required to understand and meet the needs of clients and the Customer Support Team

Handling challenging client requests and questions as needed with a positive and effective approach

Ability to have challenging conversations with appraisers and Customers, while keeping the end goal of meeting client needs in mind

Effectively managing emails, providing clear and timely responses

Reviewing order details and resolving any conflicts, discrepancies, or errors

Identifying efficiencies in the workflow and providing suggestions to the management team

Managing a queue-based workload that requires quick decision making, prompt communication and ability to move orders through statuses in a timely manner

Reviewing order details with the ability to identify mistakes

Ensuring new orders are assigned efficiently with the highest level of quality and diligence

Utilizing established policies and industry guidelines/procedures to ensure efficient workflow

Managing risk by ensuring no information, documentation, or commentary is used causing AIR or USPAP violations

Working independently and as a team to achieve goals and meet company expectations

Seeking opportunities to expand knowledge of the appraisal and real estate industry

Supporting a continuous improvement environment and providing suggestions or shared ideas to improve procedures and/or policies

Meeting or exceeding specific departmental and personal goals

Exceptional customer service when answering phones and meeting SLA’s

Qualification

AMCReal Estate AppraisalContinuous process improvementMicrosoft OfficeInterpersonal communicationHigh-production environmentUSPAP CertificationProblem-solvingTeam-orientedFast-paced environment