Ronald McDonald House Charities of Eastern North Carolina · 2 hours ago
House Operations Coordinator
Greenville, NC
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrRonald McDonald House Charities of Eastern North Carolina is dedicated to providing a compassionate home-like space for families in need. The House Operations Coordinator supports daily operations, ensuring exceptional guest services and the safety and comfort of guests while upholding the organization's mission and values.
Non-profit Organizations
Responsibilities
Execute established policies and procedures to ensure consistent, high-quality service delivery
Manages operations of the front desk, including answering phones, greeting visitors at the door, check-ins, check-outs, tours, and other guest needs that may arise
Ensures all necessary background information is collected on all guests before check-in
Act as first point of contact and effectively problem solve any issues that may arise during scheduled shift. Inform House Operations Supervisor and/or DOP of any difficulties related to House guests
Perform regular rounds to maintain relationships with families, monitor facility needs, and ensure guest safety and comfort
Maintain cleanliness and order in common areas, ensuring supplies are well-stocked and equipment is functional
Conduct light housekeeping duties (e.g., removing trash, sanitizing surfaces, room turnovers, laundering linens as needed)
Coordinate biweekly maintenance tasks
Provide on-site support for all programs and activities in collaboration with the Volunteer and Family Programs Manager. Act as first point of contact for meal groups and ensure compliance with meal guidelines
Monitor facility conditions and promptly report any maintenance or safety concerns to the Facility Manager or Director of Operations and Programs
Record financial transactions, including deposits, room fees, donations and merchandise sales
Provide tours to visitors, families, and potential donors, and support in-kind and financial contributions related to operation’s needs
Collect photos, family stories, and information for use in outreach and advancement efforts, in collaboration with the RMHC of ENC advancement team
Support Advancement efforts by ensuring tangible donations are documented by volunteers or by the coordinator as needed
Provide support and direction to volunteers assisting with guest services, meal provision, light housekeeping, and special projects
Step in to fulfill volunteer responsibilities when coverage is unavailable
Provide a welcoming and appreciative environment for volunteers, ensuring they feel valued and informed
Assist in training new volunteers as needed in collaboration with the Volunteer and Family Programs Manager
Accurately record guest communication, donations, incidents, and other shift-related information in Family Registry or designated logs to ensure peers and supervisors are well-informed and subsequent shifts receive timely, important updates
Attend occasional team meetings or training sessions as requested by program leadership
Uphold the mission and values of RMHC of ENC in all interactions with families, volunteers, hospital partners, and fellow staff
Willingness to take on additional responsibilities as assigned
RMH is open 365 days a year, which includes rotating to cover shifts on holidays and during inclement weather
Qualification
Required
Excellent communication skills
Organization skills and attention to detail
Strong computer skills. Database management, and ability to learn new programs
Ability to work independently without supervision
Ability to multitask, solve problems, and use sound judgement
Ability to adapt to changing situations calmly and effectively
Ability to work with a diverse population
Ability to move around a 25,000 square foot facility and move/lift up to 25 lbs
Benefits
401 (k)
Paid time off
Health
Dental insurance
Vision Insurance
Company
Ronald McDonald House Charities of Eastern North Carolina
Ronald McDonald House of Eastern North Carolina is an independent, community supported 501(c)3 nonprofit organization that provides a temporary “home-away-from-home” for families of children who are receiving treatment in our community’s medical facilities.
Founded in 1987
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase