Cushman & Wakefield · 3 hours ago
Receptionist
Bethesda, MD
Full-time
Onsite
Entry Level
$22.07/hr - $25.96/hr
2+ years expCushman & Wakefield is a global leader in real estate services, and they are seeking a Receptionist to serve as the first point of contact for employees, guests, and vendors. The role involves managing front desk operations, ensuring a welcoming environment, and supporting office logistics while collaborating with various teams to uphold safety and service standards.
CommercialCommercial Real EstateConsultingLeasingLegalProperty Management
Responsibilities
Warmly greet and direct all visitors, ensuring a welcoming and professional experience from arrival to departure
Maintain a polished and organized front desk and lobby environment, ensuring cleanliness, order, and adherence to safety standards
Provide accurate information and wayfinding support; escort guests when appropriate
Ensure all individuals entering the building are properly badged and authorized
Issue and track temporary badges using visitor management systems; support badging processes for new hires, contractors, and employees
Answer and route incoming calls professionally, using standard scripts and escalation protocols
Monitor general inboxes or communication platforms to ensure timely responses
Ensure lobby monitors display relevant content (e.g., meetings, events, birthdays, work anniversaries)
Collaborate with Workplace Experience leadership on hospitality programming and initiatives
Proactively identify and report maintenance or service needs to ensure a high-quality front-of-house experience
Receive and triage incoming USPS mail and packages; coordinate courier services
Maintain awareness of Lost & Found and luggage management policies; support tracking and return processes
Perform general office duties including data entry, inventory checks, document prep, and logistics support
Facilitate office tours and assist internal clients with logistics needs
Serve as a cultural ambassador for the workplace, ensuring every interaction reflects the organization’s values of professionalism
Support executives and VIPs with meeting setup, catering, and supply coordination
Collaborate with Security to monitor front-of-house spaces and report concerns
Perform opening/closing tasks, stock supplies, and complete requests with initiative
Assist with special projects as requested
Qualification
Required
Strong understanding of front desk operations, hospitality, and workplace logistics
Familiarity with visitor management systems, Microsoft Office Suite, and workplace communication platforms
Knowledge of building layouts, meeting room configurations, and key personnel
Ability to read and follow detailed instructions and standard operating procedures
High School Diploma or GED required
Minimum 2 years of office administration, reception, or hospitality experience
Ability to interact professionally with employees, senior leadership, and external guests
Proven ability to follow directions and company policies
Strong written and verbal communication skills
Proficiency in Microsoft Outlook, Word, Excel; PowerPoint and Teams a plus
Ability to lift up to 40 pounds for event setup or office logistics
Ability to prioritize and manage multiple tasks simultaneously
Flexible, energetic, and service-oriented mindset
Must be able to sit, stand, or walk for extended periods
Frequent reaching, bending, and movement between buildings or outdoor areas
Regular use of office equipment including phones, computers, scanners, and copy machines
Ability to lift up to 40 pounds and support event or office setup tasks
Visual and auditory acuity sufficient to read documents and communicate clearly
Standard business hours coverage required; must ensure reception is staffed at all times
May be required to work extended hours, weekends, or respond to after-hours building-related activity
Must be available for emergency callbacks or priority situations as needed
Preferred
College degree preferred or equivalent experience in hospitality, administration, or workplace services
Experience supporting executives and VIPs preferred
Prior experience in a fast-paced, client-facing environment strongly preferred
Benefits
Health, vision, and dental insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life, and disability insurance programs
Paid and unpaid time away from work
Company
Cushman & Wakefield
Cushman & Wakefield is a real estate services firm that offers retail investment, energy management, and property services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$734.8MKey Investors
GreystoneCitizens BankVanke
2023-10-10Post Ipo Debt· $223.8M
2023-08-08Post Ipo Debt· $400M
2022-10-13Post Ipo Debt· $27.3M
Leadership Team
Matthew Bouw
CEO Asia Pacific & EMEA
Michelle M. MacKay
CEO
Recent News
MarketScreener
2025-12-05
2025-12-04
Company data provided by crunchbase