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Synchrony Pharmacy · 3 hours ago

Order Entry Technician

Charlotte, NC

Full-time

Onsite

Entry Level

1+ years exp

Synchrony Pharmacy is a subsidiary of Trilogy Health Services LLC, dedicated to improving long-term care for residents and team members. The Order Entry Technician is responsible for accurately entering customer orders into the system and ensuring all order details are correct while providing excellent customer service.

Health CareMedicalNursing and Residential CarePharmaceuticalRetailSales

Responsibilities

Enters customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased into the order entry system

Verifies and enters physician information into the system

Enters new medication orders and enters refills

Triage, correlates and distributes orders obtained from document imagining software

Receives and responds to customer complaints and/or issues

Forwards escalated concerns to the Order Entry Supervisor

Reviews and verifies customer and order information for correctness, checking it against previously obtained information as necessary

Assists specified departments in the preparation and shipment of orders to designated locations

Evaluates inventory records to determine availability of requested medication

Reviews orders for completeness according to reporting procedures and forwards incomplete orders for further processing

Answers phone calls from customers and provides customer services solutions

Other duties as assigned

Qualification

Order entryData entryCommunication skillsPharmacy Technician certificationAttention to detail

Required

High School / GED

1-3 years of experience

Board Licensed and/or Certified Pharmacy Technician (CPhT) consistent with state requirements

Attention to detail

Strong data entry skills

Excellent communication abilities

Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours

Must be able to lift at least 20lbs

Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus