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INNIO Group · 7 hours ago

Field Serviced Coordinator

United States

Full-time

Remote

Mid Level

3+ years exp

INNIO Group is a leader in providing affordable and sustainable energy solutions. They are seeking a Field Service Coordinator to support their Jenbacher Engine business by managing parts and resources for service execution, ensuring compliance with quality guidelines, and supporting the Field Service team in optimizing operations.

EnergyManufacturingOil and Gas

Responsibilities

Serve as the assistant and representative to the Field Service Staff Manager

Handle all direct and indirect customer contacts in a proactive and professional way

Uses deep technical knowledge of service activity to Identify parts and tools needed to prepare for service events and order through appropriate vendors

Manage material and Third-Party resources in a cost sensitive way

Trigger units’ BOM updates after service event executions in a timely manner

Document all service events and triggered tasks within Oracle throughout the process

Provide support to FS Staff Managers through continuous monitoring of all scheduled and unscheduled resources for optimized utilization in accordance with working regulations and guidelines

Create required technical and commercial documentation during operations

Ensure compliance with quality and EHS guidelines regarding internal and external resources

Ensure Field Service Technicians meet all process discipline and business standards

Support EHS by assisting with safety audits, recording EHS observations, and informing the department of any issues

Review service events to track any unplanned actions/work which must be added

Provide recommendations for improvement regarding operations initiatives

Work within the services team to achieve service key performance indicators

Perform other duties as assigned

Request quotes for transactional services

Upload service-related information into the system (PO, budget, special reports, etc.)

Qualification

Oracle ERPTechnical knowledge of enginesCustomer service abilitiesTechnical business experienceMicrosoft OfficeTroubleshooting skillsAnalytical mindset

Required

High school diploma or equivalent paired with technical business experience

Deep understanding and technical knowledge of the Serving work across all product variants in order to organise and order all necessary servicing parts/ equipment

Knowledge of customers and their requirements in order to respond effectively to queries and to deliver good customer service

customer service abilities

Multiple years of experience in preparing service execution/ events and supporting of technical supervisors/coordinators required

Able to effectively interact and clearly communicate with customers at operational level

Troubleshooting skills with analytical mindset

Willingness to travel up to 10% for customer and employee audits