Peak Support · 3 hours ago
Remote Customer Service Representative (For Pooling) | US
United States
Full-time
Remote
New Grad, Entry LevelPeak Support is an outsourcing firm serving innovative companies, seeking Remote Customer Service Representatives to join their team in the U.S. The role focuses on delivering exceptional customer experiences and supporting customer inquiries through various channels.
Business DevelopmentCustomer ServiceOperating Systems
Responsibilities
Responsible for supporting customers contacting our brand via email
Supporting a wide variety of inquiries types and ensuring satisfaction
Provide world-class customer service in all interactions with customers and think creatively about ways to optimize each customer’s experience
Receive inbound inquiries email; verify required information and do utmost within their power to solve customer programs
Remain empathetic to the needs of each and every customer, tailoring solutions to provide the best experience possible
Strive to meet and exceed quality and performance metrics
Maintain thorough knowledge of systems so that information can be researched and proper information is given to the customer
Learn and retain thorough working knowledge of all existing and new process and procedures
Proactively identify and share key insights observed in handling volume with leadership
Attend Team Meetings/additional training sessions as scheduled
Qualification
Required
Above average written communication skills - ability to use proper grammar
Ability to understand and use the information provided by the customer to meet the clients' needs
Demonstrate appropriate empathy, accurately & genuinely show understanding of the customer's emotional state
Maintain courtesy, politeness, & confidence throughout the interaction
Demonstrate comfort in resolving sensitive issues and diffusing escalated scenarios
Ability to adapt and thrive in a fast paced, rapidly changing environment
Demonstrate highly detail and solution oriented critical thinking skills
Individuals who are open to a working weekends, holidays, and/or midday to evening schedules if need
Benefits
Work from Home PLUS
Exceptional work environment for our team members
Tremendous opportunities for growth
Company
Peak Support
Peak Support provides customer service, sales operations, and business process outsourcing to high-growth companies.
Founded in 2015
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-09-18Acquired
Leadership Team
Jonathan Steiman
Founder & CEO
Hannah Steiman
Co-Founder
Recent News
PR Newswire
2023-10-26
Company data provided by crunchbase