Apply on Employer Site

The Aaron's Company, Inc. · 2 hours ago

Account Manager

Reynoldsburg, OH

Full-time

Onsite

Entry Level

$16.80/hr - $17.30/hr

2+ years exp

Aaron's, Inc. is a company focused on providing exceptional customer service, and they are seeking a Customer Account Advisor to drive payment collections and lease agreement renewals. The role involves building relationships with customers, ensuring their satisfaction, and assisting in achieving revenue and renewal goals.

Consumer ElectronicsFurnitureRentalRetail

Responsibilities

Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments

Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone

Sell customers on the benefits of timely lease agreement renewal payments

Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals

Assist with merchandise returns and guest deliveries as directed by management

Clean and certify merchandise in the Quality Assurance Center for all items personally returned

Complete and maintain weekly vehicle maintenance sheet and route sheets daily

Load, secure and protect product in company vehicle

Safely operate company vehicle

Assist the Sales Team as needed

Any reasonable duties requested by management

Qualification

Customer serviceInterpersonal skillsCommunication skillsMultitaskingComputer skillsNegotiation skillsOrganizational skillsEmpathyTelephone etiquetteProfessional appearancePersuasion skills

Required

United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18

Must meet DOT requirements to obtain certification in required states (United States)

Ability to work schedule of hours varying from 8 am to 9 pm

Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

Excellent interpersonal and communication skills

High energy with the ability to effectively perform all functions of the store and multitasking effectively

Proper telephone etiquette

Uphold the Brand and protect company assets

Maintain a professional appearance

Proficient computer skills

Driver's License (Required)

Ability to Commute: Reynoldsburg, OH 43068 (Required)