West Bend Insurance Company ยท 2 hours ago
Business Process Specialist - Surety
US-WI-Appleton
Full-time
Hybrid
Entry, Mid Level
$57K/yr - $75K/yr
1+ years expWest Bend Insurance Company is recognized as a top workplace and is seeking a highly organized and detail-oriented individual to join their Surety Operations team. The Business Process Specialist will focus on improving operational efficiency and supporting Surety associates across multiple regions by developing procedures, coordinating changes, and training users.
Financial Services
Responsibilities
Develop and coordinate procedures, systems, business rules, and forms to enhance efficiency and standardization
Independently coordinate and communicate system and process changes
Investigate and resolve intermediate system and process-related issues
Support system and process transformation, including testing and documentation
Review organizational functions to eliminate duplication and overlap
Maintain user documentation, websites, and reports
Participate in process improvement initiatives and other transformation initiatives as needed
Train users on new procedures and technologies
Qualification
Required
Highly organized and detail-oriented individual
Excellent problem-solving skills
Interest in promoting efficiency through streamlining of processes and developing standardized procedures
Proactive communicator
Capable of managing multiple tasks
Willing to learn alongside a new and developing team
Support Surety associates across multiple regions
Develop and coordinate procedures, systems, business rules, and forms to enhance efficiency and standardization
Independently coordinate and communicate system and process changes
Investigate and resolve intermediate system and process-related issues
Support system and process transformation, including testing and documentation
Review organizational functions to eliminate duplication and overlap
Maintain user documentation, websites, and reports
Participate in process improvement initiatives and other transformation initiatives as needed
Train users on new procedures and technologies
Preferred
1-3 years of Surety experience
Verbal and written communication skills
Analytical and problem-solving skills
Experience working with end-users at all levels
Experience working in a team-oriented, collaborative environment
Experience with Word, Excel, and Access
Experience with SharePoint is a plus
Associate's or Bachelor's degree in business, insurance, IT or related field
Benefits
Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance
Company
West Bend Insurance Company
For more than 130 years, West Bend has been a trusted provider of insurance products, serving the diverse needs of business, home, and automobile owners.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dave Ertmer
Sr. Vice President & Chief Operating Officer
Company data provided by crunchbase