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Navy Federal Credit Union · 5 hours ago

Senior Operations Consultant-OMBP

300 Convent St, San Antonio, TX, 78205, US

Full-time

Onsite

Senior Level

$70K/yr - $94K/yr

Navy Federal Credit Union is seeking a highly skilled Senior Operations Consultant to support and enhance OMBP’s core banking platform, Encore. This role focuses on testing, issue resolution, and functional enhancements while serving as a primary operational subject matter expert.

AssociationFinancial ServicesNon Profit

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Assist with development of the product roadmap aligned to modernization goals

Help with prioritization of enhancements based on business value and customer impact

Assist with identification of workflow opportunities using field feedback and knowledge of application usage

Assist with translation of frontline and operational workflows into clear, testable requirements

Own user acceptance criteria (UAC) and lead field-driven UAT with representative users

Ensure builds align to actual use, not only “as designed” functionality

Provide feedback on all enhancement and change requests for value, usability, and system limitations

Communicate reasoning behind decisions and system constraints to retail leadership

Support release communications, training documentation, and change readiness

Partner with training & retail teams to ensure adoption and reduce ticket volume

Facilitate alignment between retail associates, operations, technology teams, and vendors

Act as the escalation point for feature clarifications and usage disputes

Qualification

Banking processesRequirements developmentUser acceptance testingProduct managementBusiness analysisOperational workflow ownershipInfluencing skillsCommunity Bank operationsModernization initiativesCommunication

Required

Deep understanding of banking center operations, customer service workflows, and banking processes

Strong communication skills with ability to help translate field needs into requirements

Ability to influence without authority and navigate multiple stakeholder groups

Preferred

Experience with requirements development, UAT participation, or operational workflow ownership

Prior experience in product management, business analysis, software implementation, or system ownership

Knowledge of Community Bank operations

Exposure to rollouts or modernization initiatives

Benefits

Highly competitive pay

Generous benefits and perks

Company

Navy Federal Credit Union

Glassdoor4.1

Since 1933, Navy Federal has grown from seven members to over 4 million members. And since that time, their vision statement has remained

Founded in 1933

Vienna, Virginia, USA

10001+ employees

http://www.navyfederal.org

H1B Sponsorship

Navy Federal Credit Union has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (217)

2024 (110)

2023 (106)

2022 (76)

2021 (38)

2020 (19)