Help Desk / Desktop Support Technician jobs in United States
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KYYBA Inc · 3 hours ago

Help Desk / Desktop Support Technician

positionMadison, WI
timeFull-time
remoteHybrid
seniorityEntry, Mid Level

KYYBA Inc is seeking a Help Desk / Desktop Support Technician to provide support in a Windows-centric environment. The role focuses on end-user computing, handling PC-side support, hardware troubleshooting, and ticket management, with a strong preference for a majority on-site presence.

AutomotiveConsultingStaffing Agency
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H1B Sponsor Likelynote

Responsibilities

Provide Windows 11 end-user support and troubleshooting
Diagnose and replace hardware components (system boards, memory, hard drives)
Perform morning ticket triage—review overnight tickets in ServiceNow and assign appropriately
Document and resolve tickets in ServiceNow
Handle PC provisioning and depot coordination
Respond to basic end-user 'how-to' inquiries

Qualification

Windows 10/11 supportHardware troubleshootingServiceNow experienceMicrosoft IntuneVPN troubleshootingRemote support toolsCustomer service orientationProfessional presenceCommunicationWork independently

Required

Windows 10/11 troubleshooting and support
Hardware troubleshooting and replacement (system boards, memory, hard drives, warranty assessment)
ServiceNow ticketing system experience (ticket triage, assignment, documentation)
PC Depot Functions: Imaging, configuration, device provisioning
Strong communication and interpersonal skills
Customer service orientation with a positive, approachable demeanor
Ability to work independently in a hybrid environment
Professional presence suitable for corporate environment

Preferred

Microsoft Intune (MDM) experience; Windows Autopilot for zero-touch deployments
VPN/connectivity troubleshooting; Active Directory user account and password management
Remote support tools; ITIL familiarity

Company

KYYBA Inc

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Kyyba, Inc.
dateFounded in 1998
location
Farmington Hills, Michigan, USA
people-size1001-5000 employees
web-link
http://www.kyyba.com

H1B Sponsorship

KYYBA Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (85)
2023 (79)
2022 (95)
2021 (78)
2020 (71)

Funding

Current Stage
Late Stage

Leadership Team

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Thiru Ganesan
President & CEO
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Tel Ganesan
Founder & Executive Chairman
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Recent News

LinkedIn
KYYBA Inc on LinkedIn: #workanniversary #congratulations #1yearanniversary #kyyba…
2024-04-07
Company data provided by crunchbase