Gracent · 2 hours ago
Client Experience Coordinator
Naperville, Illinois, United States
Full-time
Onsite
New Grad, Entry Level
$18/hr - $22/hrGracent is focused on providing exceptional care for children and their families. They are seeking a Client Experience Coordinator who will support families with scheduling, ensure smooth operations for therapists, and enhance the overall experience of therapy for families.
Child CareHealth Care
Responsibilities
Be the go-to support for families with schedule changes, questions, and updates
Turn cancellations into makeups and keep therapist schedules running smoothly
Make real-time adjustments when things shift (because they will!)
Partner with Clinical Directors and therapists across disciplines
Keep the clinic humming: restock rooms, organize supplies, prepare new hire materials
Support outreach, tours, events, and family-facing activities
Drive positive family experiences, including thoughtful review requests
Qualification
Required
Full-time availability with a schedule of 7:00 AM – 3:30 PM
Ability to work primarily from the Naperville location with weekly travel to Elmhurst and Woodridge
Strong multitasking skills to manage multiple tasks simultaneously
Excellent communication skills to provide clarity in chaotic situations
Ability to build relationships with families and make them feel supported
Experience in managing schedules and systems effectively
Problem-solving skills to turn cancellations into makeups and keep therapist schedules running smoothly
Organizational skills to restock rooms, organize supplies, and prepare new hire materials
Support for outreach, tours, events, and family-facing activities
Company
Gracent
Gracent offers applied behavioral analysis, speech therapies, neuropsychology, and diagnostics to support people and families.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Shalvarjian
Chief Executive Officer
Recent News
Behavioral Health Business
2025-07-10
Company data provided by crunchbase