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DXP Enterprises, Inc. · 2 hours ago

Service Technician

Hudson, OH

Full-time

Onsite

Entry Level

1+ years exp

DXP Enterprises, Inc. is dedicated to providing high-quality customer service and innovative solutions for industrial customers. The Service Technician will be responsible for fabricating, installing, and repairing various types of pumps and related equipment, while ensuring excellent customer service and safety compliance.

Industrial EngineeringIndustrial ManufacturingMechanical Engineering

Senior Management

No H1B

Responsibilities

Performs service, writes reports and helps identify needed parts

Communicates to customers about any issues they were unaware of

Presents a good image of the company

Arrives at appointments on time

Inspects all equipment on site, looks for additional aftermarket or completes opportunities. Take a systems approach

Cleans up after the job and/or in the shop

Properly fills out and signed service report from the site, with correct part numbers

Builds relationships with customers and provides world class customer service

Communicates to sales team any and all possible sales opportunities

Communicates daily with our service coordinator

Responds to afterhours phone calls for service as needed, rotating on call schedule. Maintains a safe, clean, and orderly vehicle while meeting all company and governmental safety and environmental regulations

Learns and uses technology to access APO systems, IRU, Techlink etc

Completes IR start up form on all startups, copy inside sales with form. Makes sure rental machines are 100% operational and safe before being released to the customer. Tops off the fuel when returned and writes down information

Attends and actively participates in service meetings

Returns unused parts to the parts crib

Tags and returns warranty parts to the warranty shelf

Tags any equipment or component brought back to the shop

Responsibly manages the use of APO resources such as, shop supplies, scrap metal, fuel, maintenance items, etc

Keeps up on vocational and safety trainings

Qualification

Mechanical aptitudeService technician experienceVerbal communicationWritten communicationProfessional certificationsTime management

Required

Mechanical aptitude and desire to learn

Broad knowledge and experience in the industry

Excellent skills in both verbal and written communication

Ability to work both independently or within a team

Good time management skills

Clean driving record a must

Education degree(s) required: High School Diploma or equivalent

Acceptable driving record required according to company guidelines

Physical Demand: The employee must regularly lift and/or move up to 50lbs unassisted, and occasionally lift and/or move up to 100lbs assisted

Ability to work in various industrial environments including extremes in hot and cold temperatures with continuous walking, bending, reaching, climbing, and kneeling. Must wear and use proper PPE at all times