Cedar Point Federal Credit Union® · 2 months ago
Debt Recovery Specialist I
Lexington Park,MD,US
Full-time
Onsite
Entry Level
2+ years expCedar Point Federal Credit Union® is seeking a Debt Recovery Specialist I to assist in the collection and recovery of delinquent accounts. The role involves researching accounts, contacting members, and maintaining accurate records to ensure effective debt recovery processes.
AccountingCredit CardsFinancial Services
Responsibilities
Research and purify accounts from queues within Keystone Collections to include but not limited to overdrawn accounts, delinquent loans and Mastercard
Assist with the processing of bankruptcy claims
Contact members on accounts assigned to resolve errors and produce payments. Record all member contacts along with any promise to pay
Post payments to accounts, including posting and recording of payments to charged-off accounts
Maintain complete and accurate records of attempted recovery activity as directed by the Debt Recovery Manager
Prepare correspondence to delinquent members and use certified mail when desirable to ensure member notification
Must maintain knowledge of all credit union products to aid in the research, correction or collection of accounts
Research and correct credit report disputes within E-Oscar. Report negative charged off accounts to Efunds
Prepare delinquent accounts for legal action
Assist with the creation and maintenance of all debt recovery reports
Complete required and recommended educational courses; Follow all rules and regulations as applicable to job function, including but not limited to Bank Secrecy Act
Perform all other duties as assigned
Qualification
Required
High School graduate with two or more years in a financial institution
Knowledge of all credit union products and services
Knowledge of general office procedures and organizational skills
Ability to work in a fast-paced environment and be flexible with schedule
Ability to communicate well with members and staff
Microsoft Office experience helpful
Previous experience with debt recovery is helpful
Visual acuity. Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; extensive reading on a computer monitor
Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, either in person or on the phone
Light work. Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work
Body motions: Standing, walking lifting stooping, kneeling, crouching, bending, crawling. Pushing and pulling
Fingers and hands: Grasping, picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Grasping: Applying pressure to an object with the fingers and palm. Making substantial repetitive movements (motions) of the wrists, hands, and/or fingers
Company
Cedar Point Federal Credit Union®
Cedar Point Federal Credit Union (CPFCU) is organized to serve people who live, work, worship, go to school and do business in St.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Charles Roach
President/CEO
Amanda Russell, SHRM-CP
Chief of People & Culture Officer
Recent News
GlobalFinTechSeries
2023-05-01
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