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eTeam · 3 hours ago

USA-Field Technical Support Rep-3

Chantilly, VA

Full-time

Onsite

Senior Level

$22/hr - $25/hr

5+ years exp

eTeam is a company that provides staffing solutions, and they are seeking a Field Support Technician. The role involves providing on-site technical support, installation, and repair of IT equipment while ensuring customer satisfaction and maintaining accurate documentation of service transactions.

Information Technology

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provides on-site field support to customers including installation, repair, and servicing of IT equipment

Resolves software and hardware issues on Windows, MacOS, Android, and iOS devices

Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals

Documents all pertinent user information and the nature of problem reported with accuracy

Records all inventory transactions accurately to maintain service and inventory part accuracy

Assists in investigating and resolving complex installations and maintenance matters

Instructs customers in the operation and maintenance of systems and equipment

Ensures issues are referred to the appropriate personnel/service areas for follow up testing

Acts as a liaison with customers on administrative and technical matters for assigned projects

Performs analysis on system issue trends and solutions

Qualification

Field support experienceComputer hardware knowledgeCustomer service skillsWindows troubleshootingMacOS troubleshootingAndroid troubleshootingIOS troubleshootingAnalytical skillsVerbal communicationWritten communicationProblem solvingTime managementOrganizational skills

Required

High school diploma or G.E.D

Five or more years of field support experience

Experience working with corporate hardware, software and equipment

Able to lift 45 pounds

Preferred

Deep understanding of computer hardware and software components

Experience navigating technical issues with a high level of customer service and empathy

Excellent verbal and written communication with the ability to tailor communication style to different audiences

Experience working in a dynamic, fast-paced environment

Shown success in team environments demonstrating shared responsibility and accountability

Strong analytical and problem solving ability

Good time management and organizational skills

Company

eTeam

Glassdoor4.0

eTeam is a staffing agency that also provides payrolling services.

Founded in 1999

Somerset, New Jersey, USA

501-1000 employees

http://www.eteaminc.com

H1B Sponsorship

eTeam has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (205)

2023 (11)

2022 (7)

2021 (24)

2020 (25)