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Staffbase · 1 hour ago

Senior Implementation Consultant

New York, NY

Full-time

Hybrid

Senior Level

$120K/yr - $140K/yr

5+ years exp

Staffbase is a Unicorn company that specializes in AI-native Employee Experience Platforms. The Senior Implementation Consultant will leverage their expertise to ensure clients have an outstanding experience with the Staffbase platform, managing implementations and fostering strong client relationships.

Enterprise SoftwareMobile AppsSaaSSoftware

H1B Sponsor Likely

Hiring Manager

Brittany L.

Responsibilities

Lead new Staffbase customer implementations including managing the project plan and project resources, for both onboarding and growth phases

Ensure that a plan is in place for each engagement for deployment, change management, and adoption programs

Clearly communicate implementation status, issues, risks, and effort

Build and sustain in-depth product knowledge regarding our core products

Understand customer use cases and requirements and in turn, apply Staffbase best practices for enterprises to those customer implementations

Apply vertical industry and functional best practices as applicable to each customer. For more advanced and bespoke packages, there will be other experts delivering functional knowledge and training

Establish and oversee the customer’s initial adoption, training, and development of best practices to build a strong foundation before and during the initial rollout

Troubleshoot and triage customer issues during implementation

Work with Sales to scope, estimate, and write Statements of Work for new projects

Partner with Sales and CSMs to develop a plan for making Staffbase a part of the client’s core architecture as well as identifying future growth and expansion opportunities with existing customers

Function as the voice of the customer and provide internal feedback on how Staffbase can better serve our customers

Qualification

SaaS implementationEnterprise-scale deploymentsProject managementCloud technologiesClient-facing experienceAccount managementCommunication skillsTeam player

Required

Familiarity with implementing Software-as-a-Service solutions

Several years of experience working on enterprise-scale deployments

Strong application functional expertise, expertise in business application deployment cycles, as well as strong account management expertise

Project management experience

Self-motivated team player ready to embrace a fast-paced, high-growth environment

5+ years of consulting/client-facing experience

Passion for cloud technologies

Preferred

comms background

Benefits

Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608

Recharge - 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August to enjoy a summer break (Recharge Fridays)

Wellbeing - Monthly Wellbeing Allowance of $40, from fitness to mental health, hobbies to relaxation

Support - we’re offering a 401(k) plan with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave

Volunteer Day - you’ll get one day off per year for supporting a social project

Company

Staffbase

Glassdoor3.6

Staffbase Communications Cloud provides companies with a complete platform to develop, deliver, and measure communications that inspire.

Founded in 2014

Chemnitz, Sachsen, DEU

501-1000 employees

https://staffbase.com

H1B Sponsorship

Staffbase has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2024 (1)

2021 (2)