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LeadVenture® · 1 month ago

Customer Care Representative (Tire & Auto)

United States

Full-time

Remote

New Grad, Entry Level

LeadVenture is a market-leading SaaS provider of digital retailing and eCommerce solutions for various industries. They are seeking a Customer Care Representative to join their Customer Success team, responsible for building strong relationships with customers and ensuring they maximize the value from the company's software solutions.

Digital MarketingE-CommerceSaaSSoftware

Responsibilities

Serve as the primary point of contact for your assigned accounts, ensuring customers receive exceptional experience with TCS software

Communicate with customers via email, phone calls, and virtual meetings

Provide ongoing training and guidance to help customers get the most out of our POS software

Troubleshoot customer-reported issues and work closely with internal departments (Support, Development, Training, etc.) to ensure timely resolution

Regularly assessing customer satisfaction, identifying potential risks, and taking proactive steps to improve retention

Document customer interactions, follow-up tasks, and resolutions clearly and accurately

Build strong relationships with customers, understand their business needs, and ensure they are fully leveraging system features

Promote best practices, new features, and optional services that support customer success

Continuously expand your knowledge of our software and the tire/auto shop industry to better serve our customers

Qualification

Customer serviceTechnical aptitudeCRM systemsIndustry experienceMultitaskingProactive mindsetCommunication skillsTime managementProblem-solvingOrganizational ability