OneSource Virtual · 3 hours ago
Sr. Manager, Tax Account Management
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expOneSource Virtual (OSV) is a leading provider of Business-Process-as-a-Service (BPaaS) solutions for Workday. The Sr. Manager, Tax Account Management leads a team of Tax Account Managers to ensure quality delivery of tax services, focusing on metrics, customer engagement, and process improvements.
Enterprise SoftwareHuman ResourcesInformation TechnologyOutsourcing
Responsibilities
Lead, coach, and develop a team of skilled Tax Account Managers through daily activities, performance management, and career development planning
Drive team engagement and retention through effective leadership practices and departmental deliverable execution
Implement talent development strategies including training programs, knowledge transfer, and succession planning
Foster a culture of accountability, innovation, and customer-centricity within the team
Leverage Workday and OSV Service knowledge to optimize team performance and provide best practice recommendations to customers
Partner with IT and systems teams to enhance technology solutions that improve service delivery
Drive adoption of new technologies and tools that enhance customer experience and operational efficiency
Maintain expertise in current methodologies, technologies, services, and tools relevant to tax operations
Oversee the tax account management function to ensure effective delivery of OSV tax services
Develop and maintain disciplined procedures and processes, metrics, trending, and reporting systems
Implement process improvements that enhance service quality and operational efficiency
Ensure compliance with tax regulations and OSV service standards
Enhance and maintain customer relationships through regular engagement, analytics review, ROI attainment, and strategic roadmap planning
Serve as escalatory contact for Account Managers and leadership across Customer Teams, Tax Operations, SDM, and CSM groups for highly sensitive tax issues
Partner with Customer Teams leadership and Tax Operations leadership to ensure synergy and alignment to business objectives
Support Customer Teams Health Programs, Lessons Learned sessions, and Voice of Customer initiatives
Partner with Tax Program Management, TSS, and Knowledge Coordinators to achieve enhanced analytics, engagement documentation, and training
Develop and manage key performance indicators to ensure quality delivery to OSV tax customers
Create and maintain comprehensive reporting systems that provide insights into team performance and customer satisfaction
Drive data-driven decision making through advanced analytics and trend analysis
Qualification
Required
Bachelor's degree
10 years of leadership experience with Tax Service Bureau
Functional knowledge of human resources outsourcing with emphasis on payroll, tax and garnishments
Proficiency in MS Office applications (Word, Excel, PowerPoint, Visio)
Preferred
Extensive experience with internal OSV BPaaS processes and procedures
Extensive Workday exposure in services bureau or customer
Prior HR services portfolio management, Customer Engagement Management, or Account Executive role in HR Services Industry, preferred
Company
OneSource Virtual
OneSource Virtual is a workday services partner in deployment, consulting, and BusinessProcess-as-a-Service (BPaaS) services.
501-1000 employees
H1B Sponsorship
OneSource Virtual has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (8)
2023 (10)
2022 (15)
2021 (11)
2020 (15)
Funding
Current Stage
Late StageTotal Funding
$165MKey Investors
TCVHalyard Capital
2022-11-01Acquired
2015-06-19Series B· $150M
2014-04-01Series Unknown
Leadership Team
Brian Williams
Executive Chairman & Co-Founder
Kelvin Gray
Chief Customer Officer
Recent News
2025-07-11
Company data provided by crunchbase