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H&R Block · 6 hours ago

Seasonal, Operations Technical Specialist

East Aurora, NY

Full-time

Onsite

New Grad, Entry Level

$16.06/hr - $24.09/hr

H&R Block is a leading company in tax preparation and financial services, and they are seeking a Seasonal Operations Technical Specialist to support office readiness across their tax office network. The role involves executing operational and technical tasks to ensure offices meet brand standards and are equipped for successful operation during the tax season.

ConsultingRetailService IndustryTax Preparation

Responsibilities

Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages

Deliver supplies and materials to and from tax office locations in a timely and organized manner

Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards

Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst

Maintain an inventory of district resources

Track and control hot spare computer equipment in the district

Document hardware problems and their resolution within the ticketing system

Maintain up-to-date technical knowledge of the department’s supported products and systems

Participate in all required training relevant to the position and perform other duties as assigned

Qualification

Basic IT knowledgePC hardware supportMicrosoft SuiteDecision-making skillsOral communicationWritten communicationInterpersonal skillsTime managementProblem-solving skillsOrganization skills

Required

High school diploma or equivalent

Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools

Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware

Must have reliable transportation to travel between office locations as required

Must be able to work independently

Must be able to lift 55 pounds

Demonstrated decision-making, analytical, and problem-solving skills

Demonstrated organization, prioritization, and project coordination skills

Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates

Effective time management and multi-tasking skills

Ability to follow direction

Benefits

Medical and prescription drug coverage

H&R Block Retirement Savings Plan (401(k) Plan)

Employee Assistance Program

(virtual) fitness center programs

Associate discount program

Business Travel Accident Insurance

Associate Tax Prep benefit

Company

H&R Block

Glassdoor3.8

H&R Block is a tax solutions provider that offers tax returns, filings, and advisory services for individuals and businesses. It is a sub-organization of Ameriprise Financial.

Founded in 1955