Apply on Employer Site

CRH · 2 hours ago

Customer Service Representative

Summerville, SC

Full-time

Onsite

Entry Level

1+ years exp

CRH is a leading company in the construction materials industry, known for its commitment to service and quality. The Customer Service Representative will be responsible for managing customer orders, scheduling deliveries, and ensuring efficient operations within a local call center environment.

Building MaterialConstructionManufacturing

Responsibilities

Must possess strong problem solving skills relative to a fast paced fluid environment with emphasis on striking a balance of delivering excellent customer service while maintaining company safety and efficiency guidelines

Must be computer proficient and ability to learn multiple levels of software (Command, Trakit, Universal, Microsoft Office, iPhone and Tablet applications

Must demonstrate a pleasant and accommodating demeanor over the phone and a positive and professional attitude with internal and external customers in a high volume call setting

Able to respond to stressful situations, co-workers, and customers in a professional, courteous manner

Must possess good listening skills and address customer complaints or concerns

Must be able to learn extensive product line and their different applications

Must work directly with sales staff on pricing and quoting

Must work directly with accounts receivable and credit manager regarding all accounts

Attention to Detail is imperative to accurately record delivery & product information into Command Dispatch Systems with ability to negotiate delivery times with customers

Schedule, dispatch and control an appropriate level of drivers required to satisfy customer demand while maintaining safety & efficiency goals established by the company

Support and collaborate with operations and frontline employees in an efficient and safe manner while complying with all DOT regulations

Must be able to navigate various GPS systems. Needs to be familiar with our local delivery areas and must be able to assist drivers in finding jobsites

Must be able to determine travel time to jobs and best plant locations to service the job

Must be able to manage and direct a fleet of up to 60+ trucks at one time

Coordinate next day’s delivery schedule and interpret necessary driver/production employee correlating start times and strictly follow and observe the Federal Hours of Service rules and regulations

Record accurate delivery and product information on orders

Must be able and willing to work overtime and varying shifts including early mornings, late afternoons and Saturdays

Timely and regular attendance is critical and a required part of performance

Qualification

Customer ServiceDispatchingSoftware ProficiencyProblem SolvingAttention to DetailListening SkillsProfessional AttitudeStress ManagementGPS NavigationTeam Collaboration

Required

Must be computer proficient and ability to learn multiple levels of software (Command, Trakit, Universal, Microsoft Office, iPhone and Tablet applications

Must demonstrate a pleasant and accommodating demeanor over the phone and a positive and professional attitude with internal and external customers in a high volume call setting

Able to respond to stressful situations, co-workers, and customers in a professional, courteous manner

Must possess good listening skills and address customer complaints or concerns

Must be able to learn extensive product line and their different applications

Must work directly with sales staff on pricing and quoting

Must work directly with accounts receivable and credit manager regarding all accounts

Attention to Detail is imperative to accurately record delivery & product information into Command Dispatch Systems with ability to negotiate delivery times with customers

Schedule, dispatch and control an appropriate level of drivers required to satisfy customer demand while maintaining safety & efficiency goals established by the company

Support and collaborate with operations and frontline employees in an efficient and safe manner while complying with all DOT regulations

Must be able to navigate various GPS systems

Needs to be familiar with our local delivery areas and must be able to assist drivers in finding jobsites

Must be able to determine travel time to jobs and best plant locations to service the job

Must be able to manage and direct a fleet of up to 60+ trucks at one time

Coordinate next day's delivery schedule and interpret necessary driver/production employee correlating start times and strictly follow and observe the Federal Hours of Service rules and regulations

Record accurate delivery and product information on orders

Must be able and willing to work overtime and varying shifts including early mornings, late afternoons and Saturdays

Timely and regular attendance is critical and a required part of performance

1 or more years' experience in customer service, dispatch, production, equipment, maintenance and/or quality control preferable

Ready Mix and or Building Supply experience highly desired and preferred

While performing the duties of this job, the employee is regularly required to sit for long periods, use computer, phone frequently

The employee must occasionally bend, kneel, squat, climb, stand and walk

The employee will frequently have to reach

The employee must be able to sit, have fine motor skills and use repetitive motion

This position requires an employee to occasionally lift up to 50lbs