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Pride Health · 7 hours ago

Call Center Representative

Worcester, MA

Full-time

Onsite

New Grad, Entry Level

$20/hr - $22/hr

Pride Health is seeking a Call Center Representative for a 13-week contract assignment with a large Health System in Massachusetts. The role involves responding to calls for urgent behavioral health services, registering individuals, performing telephonic interventions, and assisting clinicians with case dispositions.

Health CareHuman ResourcesInformation Technology

Growth Opportunities

Hiring Manager

Aastha (AB)

Responsibilities

Receives and responds to telephone calls and referrals regarding urgent and emergent behavioral health services

Registers, screens, and completes insurance checks for individuals seeking services

Performs telephonic interventions which include, but are not limited to, crisis support and de-escalation of individuals in Crisis

For urgent and emergent services, assists Clinicians with arranging dispositions of cases inpatient bed Searches, making referrals, arranging transportation (cab or ambulance) etc.)

Assigns and schedules initial assessments for urgent and emergent services

Obtains insurance authorizations, processes referrals and obtains information and enters into Electronic Health Record (EHR)

Communicates to supervisor information gathered for referrals from identified high priority referral sources, including (but not limited to) the Department of Mental Health and hospital inpatient programs

Demonstrates knowledge of services and resources available

Qualification

Crisis interventionInsurance authorizationElectronic Health Record (EHR)Behavioral health servicesCommunication skills

Required