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Meijer · 2 hours ago

Team Leader- Gas Station

Marquette, MI

Full-time

Onsite

Mid, Senior Level

2+ years exp

Meijer is a family company that serves people and communities, providing career and community opportunities centered around leadership, personal growth, and development. The Team Leader at Meijer will supervise daily operations, mentor team members, and implement strategies to enhance customer service and drive store sales.

Food ProcessingHealth CarePharmaceuticalRetail

Responsibilities

Plans, directs and supervises team members in the day to day operations within various departments of the store

Serves as the mentor and coach for all team members

Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient

Maintains store appearance with a focus on prime shopping hours, product presentation and company standards

Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members

Responsible for staffing, selection and hiring to achieve staffing needs

Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions

Documents and applies disciplinary actions and makes recommendations concerning discharge

Responsible for P&L, achieving sales and maintaining shrink for the department

Models exceptional, fast and friendly customer service

Communicates the Meijer Friendly Initiative in all team meetings and conversations

Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards

Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training

Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered

Promotes a safe work environment

Reliable and consistent attendance required

Performs other duties as assigned

Qualification

Management experienceRetail experienceFinancial analysisCustomer serviceConflict resolutionTask managementSafety practicesSuggestive sellingMentoringCommunication

Required

High school diploma or its equivalent required

2-3 years of related retail experience

One year of management experience

Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction

Demonstrated ability to resolve conflict and by addressing root cause issues

Demonstrated ability to manage multiple tasks

Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions

Demonstrated ability to teach suggestive selling

Demonstrated ability to lead an organization that practices working safely at all times

Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders

Successful completion of all required certifications

Preferred

Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful