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NEOGOV · 3 hours ago

Program Technician

Sanger, CA

Full-time

Onsite

Entry Level

$48K/yr - $58K/yr

1+ years exp

NEOGOV is a company that supports public sector organizations, and they are seeking a Program Technician to assist in various clerical, technical, and administrative duties within the Public Works Department. The role involves reviewing applications for compliance, serving as a primary contact for the public, and supporting departmental operations through document preparation and coordination with stakeholders.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Serves as primary contact for the public regarding building, planning, public works, and community development related issues and responds to requests, inquiries, and complaints in person and over the phone

Provides information to the public and agency stakeholders regarding zoning classifications, development standards, and various permit processes

Serves as a point of contact for public records requests; searches hard copy and digital files for permit history and prepares reports for the City Clerk

Reviews applications for a variety of requests, such as, encroachment permits, basin excavations, street closures, banner placements, storm and wastewater permits, building permits, parcel maps, lot splits, and zone changes for completeness and compliance with planning and building ordinances; inputs permits into computer and map tracking systems

Validates project files for compliance with ICC, CBC, CRC, and City of Sanger Municipal Code requirements and confirms contractor licensure

Evaluates plan sets to determine appropriate departmental review (e.g., Planning, Building, Fire, Civil, Public Works); performs minor technical plan checks to ensure compliance with City standards and development conditions

Corresponds with applicants to facilitate streamlined permit processing; provides status updates, identifies corrections, and supports project completion

Calculates and collects applicable fees based on established fees schedules, square footage, or project valuation; monitors account activity and resolves discrepancies

Issues approved building, grading, landscape, and occupancy permits; releases stamped plans via email or over-the-counter

Schedules daily inspection requests; communicates with contractors and inspectors regarding inspection status and maintains records of inspection results

Operates permitting software at an administrative level; manages user access, configures fees, archives records, and trains staff on platform use

Utilizes software and equipment to support permit processing and documentation

Reviews and reconciles balances of various fund accounts for projects using ERP software; tracks fees and financial obligations related to inspections, meetings, and public improvements

Compiles technical data for analysis, including demographic and land use information; issues notices of determination and records subdivision maps

Prepares and maintains Development Services website content

Prepares and distributes agenda packets for applicable department meetings

Attends meetings and prepares minutes of proceedings

Assists in researching new development standards and ordinances

Generates and distributes monthly permit reports to the county assessor and construction monitoring agencies; responds to U.S. Census Bureau building permit surveys

Reports project updates to the department manager for weekly meetings

Provides administrative customer service at the front counter; performs routine clerical tasks, maintains departmental records, and supports interdepartmental communication

Trains summer interns and new departmental staff; assigns tasks, provides instruction on software and procedures, and monitors progress

Performs related duties as assigned

Qualification

Urban planning principlesPublic infrastructure projectsPermit tracking softwareGeographic Information Systems (GIS)Administrative research techniquesMathematicsBilingual proficiencyCustomer service skillsEffective communicationTechnical report writing

Required

Major college coursework in planning, engineering, architecture, geography, public administration, or a closely related field

One (1) year of increasingly responsible administrative experience in a municipal or county building, engineering, planning, or public works departments

Possession of or ability to obtain a valid and appropriate California Driver's License by time of appointment