Apply on Employer Site

Hawthorn Bank · 53 minutes ago

BANKING CENTER MANAGER

Harrisonville, MO 64701, USA

Full-time

Onsite

Senior Level

5+ years exp

Hawthorn Bank is seeking a Banking Center Manager to oversee the retail sales, service, and operations in their Banking Centers. This role is responsible for ensuring customer satisfaction through effective management of staff and services, while adhering to banking policies and procedures.

BankingCommunitiesFinancial Services

Responsibilities

Responsible for knowing and understanding the Bank’s products and services to best meet the customer’s needs; responsible for executing the sales standard management practices and implementation of sales promotions, games, and models to ensure branch sales are customer centric and needs based; ensure use and management of Synapsys and Customer Needs Assessments (CNAs); ensure business development calls, CNAs, mailings, outbound calls, coaching, and customer situations are entered into Synapsys

Responsible for ensuring customers have a positive experience by providing memorable customer service; ensure customer on-boarding and retention process is completed and documented in Synapsys; responsible for the use and management of the Consumer Complaint/Comment process within Synapsys ensuring branch utilization and resolution

Perform duties associated with the Customer Service Representative position

Serve as a safe deposit clerk by following all established policies and procedures; perform functions associated with the safe deposit area

Process CD’s and IRA’s by opening, modifying, and closing certificates; complete all required paperwork and perform data entry; issue receipts; calculate and process disbursements to include principle, interest payable, penalties, and tax withholdings

Open and close branches according to standard procedures; supervise assigned staff; ensure tellers maintain security of assigned teller drawer and coin vault; exercise dual control procedures; perform administrative duties as assigned by branch manager

Balance ATM/ITM; prepare and verify currency for ATM/ITM; resolve problems associated with ATM/ITM

Balance vault cash and Teller cash recycler, maintain logs, and complete bank slips; order and ship currency; buy, sell, verify, and bundle currency; open and close vault; maintain security cameras; responsible for monthly branch audits, including cash and general ledger audits

Make decisions about a variety of daily transactions and exercise discretionary authority; lead subordinates in daily job tasks; resolve problems and provide troubleshooting; professionally and diplomatically deal with irate or unhappy customers; assign tasks and ensure completion within predetermined deadlines

Perform job duties associated with the teller position

Perform job duties associated with a Notary Public certification

Comply with all banking regulations, policies and procedures

Maintain education and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups in leadership positions

Reviews technical bulletins, newsletters, etc; distributes information to employees

Qualification

Retail sales managementNotary CertificationCustomer serviceBusiness administrationPlanningOrganizationBasic PC knowledgeCommunicationProblem solving

Required

Possess a four-year bachelor's degree from an accredited university or institution in business administration, accounting, finance, or other closely related field. Prior work experience may be substituted for the educational requirement

Possess a minimum of at least five years of work experience as a Universal Banker or similar work experience

Possess prior sales experience. Must possess a minimum of at least two years of retail sales management experience which includes directing and managing sales staff

Possess Notary Certification

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Excellent oral and written communication skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Excellent planning and organization skills

Operate office and bank equipment (e.g., personal computer and printer, 10-key calculator, typewriter, telephone, fax machine, copier, document scanner, check encoder, coin machine, currency counter, debit/credit card scanner, dolly, safe deposit timer, vault timer, television, security system, etc.)

Basic PC knowledge, including Microsoft applications

Valid driver's license