Sports Warehouse, Inc. ยท 2 hours ago
Customer Service Representative - Inline Warehouse & Ice Warehouse - Alpharetta, GA
Alpharetta,GA,US
Full-time, Part-time
Onsite
New Grad, Entry Level
$16/hr - $18/hrSports Warehouse, Inc. is an e-commerce company specializing in a diverse range of sports and recreational products. They are seeking a Customer Service Representative to serve as a direct point of contact with customers, building strong connections and providing support through various communication channels.
Internet
Responsibilities
Serve as a direct point of contact between the company and customers
Build strong connections with both new and existing customers by supporting their needs through various communication channels in a professional and timely manner
Deliver friendly, professional and helpful support to all customers and assist in meeting needs or exceeding their expectations
Possess excellent verbal and written communication skills
Problem solve and utilize available resources to locate answers to product/order questions
Demonstrate a comprehensive understanding of current company policies, procedures, products and services
Be flexible during busy times by helping fellow co-workers and function as part of a team
Have the ability to multi-task and remain composed under pressure
Continually learn and develop skills relevant to the role
Bring a positive attitude and strong work ethic to the workplace
Qualification
Required
Proficient in Microsoft Office Suite
Demonstrate ability to learn new software applications
Communicate clearly and professionally during conversations
Demonstrate active listening skills
Approach problem-solving with creativity and innovation
Exhibit a professional demeanor in all interactions
Interpret and execute written and verbal instructions accurately
Follow directions well and gain clarification as needed
Adapt to new circumstances and execute multiple tasks and deadlines
Excellent organizational skills and attention to detail
Maintain focus, attention to detail effectively
Work independently and remain motivated
Recognize when to seek assistance and collaborate effectively
Foster a positive attitude and strong work ethic, contributing positively within a team
Maintain a standard of conduct that will maintain an orderly and productive workplace
Uphold standards of safety and cleanliness in the work environment
Practice good judgement in actions and decision making
Preferred
Has first-hand experience playing ice/roller hockey or roller derby
Experiential knowledge of sport specific products, their purpose and benefits
Benefits
Medical, dental and vision benefits
Paid vacation time
Life and short-term disability insurance
Merchandise discounts with all Sports Warehouse companies
Access to on-site fitness facility
Paid sick time
401(k) and profit-sharing programs
Opportunities for growth
Employee appreciation events
Company
Sports Warehouse, Inc.
Sports Warehouse represents a group of specialty sporting good retailers.
Founded in 1992
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase