MSX International ยท 1 hour ago
Program Manager - Remote/East Coast
United States
Full-time
Remote
Senior Level
5+ years expMSX International is a trusted partner to leading vehicle manufacturers and retailers, seeking a highly motivated Program Manager to lead a team focused on activating and adopting Connected Services technology. This role involves developing activation strategies, mentoring team members, and optimizing processes to enhance customer engagement with connected vehicle solutions.
Management Consulting
Responsibilities
Lead, mentor, and develop a team of Junior Activation Specialists, providing guidance, training, and performance feedback focused on exceeding activation goals. Foster a collaborative and high-performing team environment centered on driving customer engagement
Develop and implement effective activation strategies for connected services at client dealerships. This includes identifying key customer segments, tailoring communication, and optimizing the onboarding process for maximum conversion
Work closely with client dealership personnel to educate and empower them on the value proposition of connected services. Provide training and resources to ensure dealers are equipped to effectively promote and activate these features with customers
Establish and monitor key performance indicators (KPIs) related to activation rates, customer engagement, and feature utilization. Analyze data to identify areas for improvement and drive continuous optimization of activation campaigns
Identify opportunities to streamline and improve the activation process, developing best practices and standardized procedures for efficient and scalable deployments. Focus on removing friction points in the customer journey
Oversee the customer onboarding process for connected services, ensuring a smooth and positive experience. Collaborate with support teams to address customer inquiries and resolve any activation-related issues
Work with marketing teams to develop and execute targeted campaigns to promote connected services and drive customer awareness and adoption
Work closely with other departments, including sales, marketing, engineering, and product, to ensure alignment and successful execution of connected services activation initiatives
Prepare regular reports on team performance, activation progress, and key metrics. Communicate updates, risks, and challenges to stakeholders in a clear and timely manner
Occasional travel to client dealerships within the assigned region may be required
Qualification
Required
Bachelor's degree in Business, Marketing, or a related field preferred
5+ years of experience in program management, sales, or marketing, preferably in the automotive or technology industry, with a strong focus on customer activation or onboarding
Demonstrated experience leading and motivating teams to achieve targets
Proven ability to develop and execute successful activation or customer engagement strategies
Strong understanding of connected vehicle technologies and trends
Excellent communication, interpersonal, and presentation skills, with the ability to influence and persuade
Strong analytical and problem-solving skills, with a data-driven approach
Preferred
Proficiency in subscription or and marketing automation tools is a plus
Experience working with or for automotive dealerships is highly desirable
Company
MSX International
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement.
5001-10000 employees
H1B Sponsorship
MSX International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (1)
2022 (4)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Jodi Weed
Global Human Resource Business Partner
Shirley Aldana
Executive Assistant to the President & CEO
Company data provided by crunchbase