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NTT DATA · 4 hours ago

Epic Payer Platform Operations Analyst

Louisville, KY

Full-time

Hybrid

Entry Level

1+ years exp

NTT DATA is a recognized leader in IT and business services, and they are seeking an Epic Payer Platform Operations Analyst to join their team. This role is responsible for the administration, configuration, monitoring, and optimization of Epic's Payer Platform capabilities for a health plan/payer organization, ensuring secure data exchange and efficient workflows between payer systems and Epic-enabled provider organizations.

Application Performance ManagementCloud ManagementEnterprise SoftwareInformation Technology

H1B Sponsor Likely

Responsibilities

Support the operational administration of Epic Payer Platform (e.g., Interconnect/Bridge, Payer Platform Console, Payer data sharing configurations) including environment health checks, routine maintenance, upgrades/patching, and change control

Configure, test, and maintain payer-to-provider workflows: coverage discovery (eligibility), prior authorization, claims status, clinical data exchange, care gap notifications, formulary/benefit, and provider inquiry/response

Maintain and execute runbooks for deployments, failover, disaster recovery, and incident management; ensure auditable change records

Administer and monitor FHIR integrations (SMART on FHIR/OAuth2/OIDC) for Da Vinci/HL7 profiles (e.g., CRD, Client, PDex, P2P), CARIN IG for Blue Button where applicable; coordinate token lifecycles and client registrations

Support EDI/X12 transactions (270/271 eligibility, 276/277 claim status, 278 prior auth, 834 enrollment where applicable, 835 remittance) and related translation/validation processes

Collaborate with interface teams to maintain API gateways, message queues, and secure connectivity (TLS, mutual auth, certificates, VPN tunnels); track throughput, error rates, and latency

Triage and resolve operational issues with Epic Payer Platform integrations, including authentication failures, payload validation errors, throttling, and data mismatches

Perform root cause analysis; create problem records; implement corrective actions and preventative measures

Track platform SLAs/SLOs; build dashboards for uptime, message success rates, queue depth, and retry volumes

Coordinate with Epic TS/Customer Support, vendor partners, and provider IT teams for change windows, go-lives, and escalations

Drive adoption of best practices

Identify opportunities to, reduce provider abrasion, and improve data completeness for care gap closure

Pilot new Epic capabilities, FHIR releases, and payer use cases; contribute to controlled rollouts and measurement

Contribute to backlog grooming and quarterly planning; quantify business value (e.g., reduced turnaround time, decreased call volume, improved first-pass rates)

Qualification

Epic Payer PlatformFHIR integrationsHealthcare interoperabilityAgile Software DevelopmentSQLAnalytical Problem-SolvingCommunication skillsCross-functional collaboration

Required

1+ years administering healthcare interoperability platforms (Epic, payer APIs/interfaces, or equivalent) or educational equivalent

Experience with Agile Software Development Life Cycle

Excellent communication, documentation, and cross-functional collaboration skills

Preferred

Epic-related exposure (Tapestry/Payer workflows), Epic operational tools, or Epic certifications (helpful but not strictly required)

Experience with Da Vinci Implementation Guides (CRD, DTR, Client, PDex, P2P) and CARIN BB

Familiarity with SQL for ad-hoc data validation

Hands-on experience with Epic concepts such as Interconnect, Chronicles awareness, Payer Platform configuration, and provider connectivity patterns

Benefits

Medical, dental, and vision insurance

Flexible spending or health savings account

Life, and AD&D insurance

Short-and long-term disability coverage

Paid time off

Employee assistance

Participation in a 401k program with company match

Additional voluntary or legally required benefits

Company

NTT DATA

Glassdoor3.9

NTT Data specializes in SAP services for enterprises and offers IT consultation, application and cloud management, and SAP implementation.

Founded in 1967

Plano, Texas, USA

10001+ employees

https://nttdata-solutions.com/cz/

H1B Sponsorship

NTT DATA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (144)

2024 (182)

2023 (257)

2022 (871)

2021 (809)

2020 (1266)