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Henry Schein One · 1 hour ago

Software Trainer I

United States

Full-time

Remote

Mid Level

$44K/yr - $60K/yr

4+ years exp

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. This position is responsible for providing training and implementation of the suite of Henry Schein One eServices to all new or existing customers, ensuring professional and effective customer service while achieving team and individual goals.

ComputerSoftware

H1B Sponsor Likely

Responsibilities

Facilitate remote training calls with new and existing customers using standardized curriculum agenda

Instruct offices using prepared curriculum on each topic

Provide post training session documentation on related topics

Maintain updated calendar

Responsible for excellent time management skills to achieve customer service expectations

Maintain individual utilization and productivity goals as determined by leadership

Schedule follow up sessions or webinars with customers as needed

Provide email communication to offices and other team members as required

Attend and participate in weekly team meetings

Document sessions within CRM system

Work on several different software platforms to retrieve customer data for monitoring

Maintain an average of 75% of work time on phone with customers

Maintain a personal CSAT score of 90% or above

Work with Implementation team members to coordinate Core and eServices training sessions

Assist Support team members to resolve technical issues for customers

Provide shadowing opportunities on a limited basis

Participate in special projects and perform other duties as required based on current business needs

Qualification

Practice management softwareProfessional training experienceDental industry experienceMicrosoft Office proficiencyCustomer service orientationAnalytical thinkingTime management skillsAttention to detailInterpersonal communication

Required

Typically 4 or more years of related experience

Typically High School education, vocational training and/or on-the-job training. Bachelor's degree preferred

Practice management software and services including Henry Schein One solutions experience

Professional training experience

Dental industry experience including front office and back office administration

Proficient with Microsoft Office products

Basic understanding of industry practices

Strong time management skills and the ability to prioritize work

Very good attention to detail and accuracy

Customer service oriented and ability to work with and resolve complex issues

Ability to plan and arrange activities

Strong interpersonal communication skills

Strong written and verbal communication skills

Ability to maintain confidential and highly sensitive information

Ability to work in a team environment

Ability to multi-task

Ability to manage conflict

Capacity to work effectively under pressure

Analytical thinking

Oversee small to medium sized projects

Identify and recommend continuous improvement opportunities

Establish productive working relationships at multiple levels within the organization

Benefits

Medical, Dental and Vision Coverage

401K Plan with Company Match

Paid Time Off (PTO)

Sick Leave (if applicable)

Paid Parental Leave

Short Term Disability

Income Protection

Work Life Assistance Program

Health Savings and Flexible Spending Accounts

Education Benefits

Worldwide Scholarship Program

Volunteer Opportunities

Company

Henry Schein One

Henry Schein One is the world's largest dental practice management software company.

Founded in 2018

American Fork, Utah, USA

1001-5000 employees

http://www.henryscheinone.com/

H1B Sponsorship

Henry Schein One has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2022 (2)

2021 (3)

2020 (1)