Boyett Petroleum · 2 hours ago
IT Help Desk II
Modesto, CA
Full-time
Onsite
Mid Level
$30/hr - $40/hr
3+ years expBoyett Petroleum is seeking an IT Support Analyst (Tier II) to deliver exceptional technical support across the organization. This role involves troubleshooting escalated issues, advanced user requests, and complex endpoint configurations, while also mentoring junior team members and refining support processes.
FuelOil and GasRetail
Hiring Manager
Brooke Finnegan
Responsibilities
Act as the primary escalation point for unresolved Tier I issues
Troubleshoot endpoint problems including OS, drivers, application errors, and device conflicts
Support multifactor authentication (MFA), identity management, VPN, and remote access tools
Resolve software installation failures, profile corruption, Outlook connectivity, and Teams performance issues
Support mobile device configuration, BYOD registration, and security policy enforcement
Collaborate with systems or infrastructure teams to resolve cross-platform issues
Configure and deploy laptops and desktops using Microsoft Intune, SCCM, or equivalent
Manage device compliance, encryption, antivirus alerts, and patch status
Assist with group policy implementation or workstation script deployment
Create and manage users, groups, shared mailboxes, and distribution lists in Active Directory and Microsoft 365
Assist with license assignments, mailbox delegation, and calendar sharing issues
Create and maintain standard operating procedures (SOPs) and internal knowledge base articles
Review Tier I tickets for quality, completeness, and documentation standards
Guide junior team members on issue triage, troubleshooting process, and escalation logic
Provide backup coverage for help desk lead in supervisor absence
Qualification
Required
3–5 years of IT support or desktop support experience in an enterprise or multi-site environment
Strong knowledge of Windows 10/11, Microsoft 365 apps, and user environment settings
Experience with Active Directory, device management, and user lifecycle administration
Familiarity with ticketing systems such as ServiceNow, Zendesk, or ConnectWise
Valid driver's license and ability to travel between supported locations as needed
Bachelor's degree is welcomed but not required; capability and ownership are prioritized
Preferred
Microsoft 365 Certified: Modern Desktop Administrator Associate or MD-102
CompTIA Network+ or equivalent credential
Familiarity with scripting (PowerShell, batch) or deployment automation
Understanding of endpoint security tools, MDM policies, and regulatory frameworks
Company
Boyett Petroleum
Boyett Petroleum is an independent fuel supplier and retailer company.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Kruse
CFO
Vanessa Midgley
Chief Financial Officer
Company data provided by crunchbase