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HHM Hotels · 3 hours ago

Guest Service Representative

Louisville, KY

Full-time

Onsite

New Grad, Entry Level

HHM Hotels is seeking a Guest Service Representative to greet, register, and service guests in a friendly and courteous manner. The role involves managing guest check-ins, reservations, and ensuring overall guest satisfaction while adhering to hotel standards and sustainability practices.

Asset ManagementHospitalityReal Estate

Hiring Manager

Whitney Thomas

Responsibilities

Immediately greet guests and offer to assist with their needs

Establish methods of payment and verify credit

Make and confirm reservations

Compute bills, collect payments, and make change for guests

Transmit and receive messages, using telephones or the PMS system

Respond to guest requests in a timely manner

Receive and resolve guest complaints, elevating to supervisor if necessary

Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms

Perform bookkeeping activities, such as balancing accounts and conducting audits

Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction

Follow sustainability guidelines and practices related to HHM’s EarthView program

Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards

Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods

Ensure overall guest satisfaction

Perform other duties as requested by management

Qualification

Customer servicePMS systemsHigh School diplomaBookkeepingComplaint resolution

Required

Previous customer service experience or equivalent training required

Preferred

High School diploma or equivalent preferred

Knowledge of PMS systems preferred

Company

HHM Hotels

HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada.

Founded in 1999