Lumber Contacts Inc ยท 1 hour ago
Retail Yard Customer Service Representitive
Foxboro, Massachusetts, United States
Full-time
Onsite
Mid Level
4+ years expLumber Contacts Inc is a retail company seeking a Retail Yard Customer Service Representative. The role involves assisting customers with their orders, operating a forklift, and maintaining a clean and safe work environment while providing excellent customer service.
Staffing & Recruiting
Responsibilities
Greets customers when they enter the yard
Loads and safely handles customer orders
Maintains knowledge of proper identification of inventory items
Locates and pulls correct items by type, style and quantity as directed by supervisor to fill order completely, quickly and accurately
Assists supervisor, other employees and other work areas as needed
Operates forklift to load and unload trucks as directed by supervisor*
Assists truck drivers in loading merchandise and materials ensuring it is safely and properly handled to prevent damage
Assists truck drivers in unloading of and returning of credit items and ensures items are returned to proper storage location
Unloads incoming freight and checks count to see if it is correct
Completes necessary reports, i.e., checks orders filled, checks material received and forklift inspection sheets
Interacts in a positive, pleasant and prompt manner with customers in person and on the telephone
Provides the highest level possible of service to all customers with the main objective of serving our retail customers
Provides customers with information on additional items related to purchases made
Operates cash register, makes change, and issues receipts to customers
Maintains up-to-date knowledge of the products sold, product usage, product prices and new products on the market
Maintains clean and litter-free environment
Performs duties in a safe manner observing safe procedures while constantly alert to any unsafe working conditions
Attends and participates in all company-sponsored training programs as required
Promotes team concept
Qualification
Required
4-5 years of work experience
Ability to operate a cash register (computer) equipment
Ability to do math, read orders, follow instructions
Ability to communicate with customers, other employees and supervisors using verbal and written skills
Good interpersonal, communication and customer service skills both on the phone and in person
Knowledge and ability to use safe lifting techniques
Ability to stand up to 8 hours at a time
Ability to reach overhead to grasp materials
Ability to sit, climb or balance, lift, twist, and bend, stoop or squat to floor level on a repetitive basis
Strength: maximum lift, carry, push or pull up to 100 pounds, frequently lift/carry up to 50 pounds
Must be able to climb, balance, stoop, kneel, crouch, crawl, and reach with manual dexterity
Vision (acuity, depth perception, field of vision, accommodation)
Company
Lumber Contacts Inc
Lumber Contacts Inc. is the most effective lumberyard search firm, in making connections that bring great people and great companies together.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase