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Digital Federal Credit Union · 1 hour ago

Mortgage Operations Support II, Full-Time, Hybrid MA

Marlborough, MA

Full-time

Hybrid

Entry Level

$23.70/hr - $26.60/hr

1+ years exp

Digital Federal Credit Union is the largest credit union headquartered in New England, serving over one million members across all 50 states. They are seeking a Mortgage Operations Support II to assist the mortgage operations team with administrative tasks, ensuring an efficient mortgage application process and compliance with relevant laws and regulations.

BankingFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Answer all incoming phone calls, directing calls as appropriate to provide prompt and courteous service to our members while achieving department SLA's

Assist the mortgage department with support tasks to facilitate an efficient mortgage and home equity application process

Add and complete tasks within the Mortgage Loan Origination System (LOS) and other various systems to complete failed process activities and move loans into underwriting statuses or other statuses throughout the initial intake process

Make outbound calls to members to review process exception items, explain actions needed to proceed

Coordinate with other Mortgage Operations Support team members to ensure all daily work is completed in a timely manner as outlined by the departments SLA's

Ensure compliance will all applicable state and federal laws and regulations

Serve on the adverse action team, ensuring all required documentation is being sent in a timely and correct manner

Ensure department HMDA reporting is correct based on the adverse decision type requested by various users throughout the mortgage department

Perform other job-related duties as assigned by Managers(s)